Combined Financial Services Operations Core release notes for upgrades from Washington DC to Xanadu

Consolidated page of all release notes for Financial Services Operations Core from Washington DC to Xanadu.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Financial Services Operations Core release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Financial Services Operations Core to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Washington DC	During the upgrade to Washington DC, the Financial Services Operations Core plugin reparents the following tables: Note: You may experience a longer time for the upgrade to complete if your upgraded instance has a large number of records. The Service Definition [sn_bom_service_definition] table extends from the Service Definition [sn_case_type_selection] table instead of the Request Definition [sn_ind_request_definition. The Financial task [sn_bom_task] table extends from the Customer Service Task [sn_customerservice_task] table instead of the Global Task [task] table. The Policy Participant [sn_bom_policy_participant] table extends from the Sold Product Related Party [sn_install_base_sold_product_related_party] table. Reparenting enables leveraging of the benefits and advancements introduced by ServiceNow® Customer Service Management (CSM) while preserving the functionality of existing applications.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Financial Services Operations Core.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Changes

Between your current release family and Xanadu, some changes were made to existing Financial Services Operations Core features.

Release	Release notes
Washington DC	Case creation enhancements The FSO interceptor is replaced with the Customer Service Management Product Service select version of the case type selector. This enhancement enables customer service agents to easily create new case records by selecting the appropriate case type from a list of available services. For details, see the Service type selector for Financial Services Operations article in the Now Support knowledge base.
Xanadu	No updates for this release.

Removed

Between your current release family and Xanadu, some Financial Services Operations Core features or functionality were removed.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some Financial Services Operations Core features or functionality were deprecated.

Release	Release notes
Washington DC	As part of the Customer Service Management (CSM) service definition uptake initiative, the FSO service definition category table is now deprecated and no longer supported or available for new activation. Instead, the FSO service definitions category data has been migrated to CSM's service category and service category relation tables. For more information, see the Deprecation Process [KB0867184] article in the Now Support knowledge base and theService type selector for Financial Services Operations article. Starting with the Washington DC release, the following requestor roles and the related UI actions are now deprecated and no longer supported or available for new activation. sn_bom_loan.b2c_requestor sn_bom_credit_card.requestor sn_bom_deposit_b2b.requestor sn_bom_loan_b2b.requestor sn_bom_compl.requestor sn_ins_policy_b2c.requestor sn_bom_payment.requestor sn_bom_deposit_b2c.requestor sn_ins_policy_b2b.requestor sn_bom.fs_requestor sn_bom.b2c_requestor sn_bom.b2b_requestor sn_bom.requestor
Xanadu	No updates for this release.

Activation information

Review information on how to activate Financial Services Operations Core.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Additional requirements

If any additional requirements were introduced or changed for Financial Services Operations Core we have noted them here.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Financial Services Operations Core we have noted them here.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Financial Services Operations Core, such as specific requirements or compliance levels.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Financial Services Operations Core we have noted them here.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Financial Services Operations Core we have noted them here.

Release	Release notes
Washington DC	Utilize the updated data model with reparented tables to enhance data alignment. Seamlessly transfer and update data to newer product model tables using efficient fix scripts. See Financial Services Operations Core for more information.
Xanadu	No updates for this release.