Combined ITOM AIOps release notes for upgrades from Washington DC to Xanadu

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ITOM AIOps release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ITOM AIOps to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	Enhance your application service mapping by installing the App Service Extension app from the ServiceNow® Store.

New features

Between your current release family and Xanadu, new features were introduced for ITOM AIOps.


Release	Release notes
Washington DC	Address alerts more effectively with alert simplifications created by Now Assist using generative AI Use alert simplifications in Service Operations Workspace and Express List to help triage and investigate alerts more effectively, which can lead to reduced resolution time. Save time by using preconfigured alert clustering tags and definitions Get started faster with alert clustering in Event Management by using predefined tags mapped from alerts and based on the information contained in tag sources. You can attach one or more tags to an alert clustering definition. Either create your own definition or select a predefined definition provided with the application. Create a predefined Express List view for users and user groups Configure an Express List view for users to make sure that they focus on specific services, priorities, or alerts. You can set the filters, column order, and filter attributes for this view in Event Management and assign it to individual users or user groups. Enhanced system properties Monitor the behavior of the Agent Client Collector with enhanced Policy Calculation and Framework Configuration system properties, including enhancements to agent Discovery, automatic MID Server selection, and error message logging. Configuration data files added to checks Provide enhanced data collection in the Agent Client Collector by communicating the instance data with the agent. The configuration data files are also sent to the agent’s associated MID Server. Continuously discovering resources in your Kubernetes clusters Continuously discover the resources in the Kubernetes clusters deployed in on-premises and cloud environments in near real-time without the need to enter any credentials in your ServiceNow instance. You can ensure that the changes in the resources are promptly reported to the instance and updated in the Configuration Management Database (CMDB). Scaling Health Log Analytics to support increased log ingestion Stream log data in a scalable, more stable way by using the advanced ServiceNow infrastructure. The Health Log Analytics AI engine has been enhanced to scale dynamically in response to increased log ingestion by your organization.
Xanadu	Load the allow list only from the configuration file Enhance your security by loading the allow list from the configuration file and ignoring the allow-list parameters. Configure the agent log level from the instance Configure the agent log level directly from the ServiceNow® instance without needing to access the acc.yml configuration file. Ensure secure agent connections Ensure that your agent connections are secure by adding a self-signed certificate to your operating system's truststore. Adding a certificate to the truststore verifies that the certificate is authentic. Use the new application Service Reliability Management Use the Service Reliability Management application to respond, collaborate, track, and self-remediate when working on alerts and incidents. Configure the Dynatrace connector instance Starting in version 3.6.3, Event Management supports collecting raw metric data collection using the Dynatrace metric connector. Enable expanded processing for the MID server on Network Interface Controllers (NICs) during keepalive operation Starting in version 3.6.3, benefit from enhanced stability when running a keepalive operation. You can use the enhanced MID Server capability to configure the number of Network Interface Controllers (NICs) that can be monitored by a keepalive operation. Stream log data from the System Log table in Glide to the Health Log Analytics AI engine Use the Glide Syslog data input to stream log messages from the System Log table (Glide Syslog) in Glide to the Health Log Analytics AI engine (Occultus). Note: Only a single Glide Syslog data input can exist in the system. This data input doesn't run on a MID Server. Enrich automation Map current alert fields values to specified new values through the Change alert values option, in the "If these conditions are met, don't add an alert in ServiceNow" section. Group automation Track and optimize alert grouping efficiency through a new header displaying key details from the Test Automation section, including total alerts, alert groups, ungrouped alerts, and compression. View data on configuration items on the preview panel in Express List View additional details about configuration items (CIs) that are bound to alerts on the Express List preview panel. Speed up alert resolution with a Now Assist analysis of past related incidents Enhance efficiency and reduce downtime with a Now Assist analysis of past incidents related to the current alert. Now Assist investigates historical data to identify past incidents related to the current alert and reports their frequency and criticality levels. It also provides a summary of effective strategies used to resolve them. In addition, Now Assist offers contact information for individuals or teams who have resolved similar incidents in the past and could assist when needed. Generate an alert group description in Express List using Now Assist Use Now Assist to generate a description of an alert group in Express List that encompasses all the alerts within the group. The generated description replaces the original description of the group. Launch an alert analysis from the Now Assist panel Analyze an alert from the Now Assist panel. The alert analysis displays directly in the Now Assist panel for convenient review.

Changes

Between your current release family and Xanadu, some changes were made to existing ITOM AIOps features.


Release	Release notes
Washington DC	Retrieve metrics for cloud resources Use Azure policies to retrieve high-performance metrics for virtual resources in the cloud. Automatic MID Server selection Receive additional MID Server information to be used as alternative points of communication during automatic MID Server selection. Automatic MID Server selection is off by default. ITOM Licensing ITOM SU Licensing has been rebranded as ITOM/OT SU Licensing. ITOM/OT SU Licensing calculates and displays the usage of ITOM subscriptions based on subscription units. It enables you to access a comprehensive overview of the total number of licenses allocated to applications and configuration items (CIs), while offering an advanced feature set that provides visibility into the specific CIs covered by your licenses. You can view the subscription breakdown for ITOM AIOps, ITOM Visibility, ITOM Optimization, and ITOM Cloud Accelerate. For more details, see View which CIs have an ITOM license.
Xanadu	Alert automation enhancements In Group automation, in the Simulation section, Re-run test has been renamed Re-run simulation. The Active toggle switch has been replaced with a check box. Enrich automation A new section, And finally, featured two radio buttons, Run other enrich alert automations and Don't run other enrich alert automations, which replace the previous Continue running automations of this type toggle switch. Although this section is new, the functionality is unchanged. Selecting Run other enrich alert automations continues running automations with the same filter conditions, while Don't run other enrich alert automations halts additional automations after execution except for those owned by other assignment groups. Associate services to use in Service Reliability Management System admins can select any supported service and associate it to use in Service Reliability Management regardless of the owner or support group configurations.

Removed

Between your current release family and Xanadu, some ITOM AIOps features or functionality were removed.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some ITOM AIOps features or functionality were deprecated.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	The following dashboards have been deprecated: Event Management scorecards Event Management insights Event Management overview Health Log Analytics Overview Service Management Dashboard is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.

Activation information

Review information on how to activate ITOM AIOps.


Release	Release notes
Washington DC	ITOM AIOps is available with activation of the Event Management plugin (com.glideapp.itom.snac). You must purchase a more comprehensive ITOM AIOps package, ITOM Predictive AIOps, to enable working with Health Log Analytics. For details, see Event Management setup.
Xanadu	ITOM AIOps is available with activation of the Event Management plugin (com.glideapp.itom.snac). To work with Health Log Analytics, you must purchase ITOM Predictive AIOps, a more comprehensive ITOM AIOps package. For details, see Event Management setup. Install Service Operations Workspace (ITOM) by installing the AIOps Experience [sn_sow_aiops] application from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for ITOM AIOps we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ITOM AIOps we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for ITOM AIOps, such as specific requirements or compliance levels.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for ITOM AIOps we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for ITOM AIOps we have noted them here.


Release	Release notes
Washington DC	Event Management highlights: Investigate alerts more effectively in Service Operations Workspace and Express List with alert simplifications created by Now Assist using generative AI. Utilize brief alert descriptions and actionable alert data to enable quick alert triaging and effective analysis, which can lead to reduced resolution time. Get started faster with alert clustering in Event Management by using predefined tags mapped from alerts and based on information contained in tag sources. Configure an Express List view and assign it to users and user groups to ensure that they focus on specific services, priorities, or alerts. Streamline the triage process and perform more effective root cause analysis by viewing data on repeated alerts, similar alerts, and incidents over the last 30 days in the Express List Alert Preview pane. These alert trends enable you to gain a deeper understanding of alert patterns and distinguish between noise and emerging issues. Ensure that the connector's ownership and execution of rules is on a team level. This way, you can maintain consistency and hierarchy while offering flexibility and customization options for your teams. Shorten your testing cycle by creating a stream of events from your production environment to your non-production environment where you can enable direct testing and evaluation of event rules, event field mappings, alert management rules, and alert correlation, without having to change your production environment. Agent Client Collector highlights: Use your configuration data files to provide the instance data directly to an agent. Continuously discover the resources in the Kubernetes clusters and ensure that changes in the resources are updated in the Configuration Management Database (CMDB). Health Log Analytics highlights: Request Health Log Analytics scaling through the Now Support catalog. Stream logs in a scalable, more stable way with Health Log Analytics by using the new ServiceNow infrastructure.
Xanadu	Agent Client Collector highlights: Configure the agent log level from the instance without needing to access the acc.yml configuration file. Ensure secure agent connections by adding a self-signed certificate. Gather expanded information on your Linux and Windows servers by using expanded Linux and Windows checks. Health Log Analytics highlights: Enhance your system with the latest updates: Security fixes; Filebeat, Elasticsearch, and Microsoft Azure Event Hubs data input updates; Java JDK 17 update and support, and dependency upgrades. Stream system logs from Glide to Health Log Analytics using the Glide Syslog data input. Event Management release notes highlights: View configuration item (CI) information on the preview panel in Express List. Optimize alert resolution with Now Assist AI-driven investigation of past related incidents. Generate an alert group description in Express List using Now Assist. Launch an alert analysis from the Now Assist panel.