Combined ITOM Visibility release notes for upgrades from Washington DC to Xanadu

Consolidated page of all release notes for ITOM Visibility from Washington DC to Xanadu.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family ITOM Visibility release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading ITOM Visibility to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	For an improved Service Mapping experience, install Service Mapping Plus version 1.13.0 from the ServiceNow® Store. Enhance your application service mapping by installing the App Service Extension app from the ServiceNow® Store.

New features

Between your current release family and Xanadu, new features were introduced for ITOM Visibility.

Release	Release notes
Washington DC	Discovery and Service Mapping Patterns Update your discovery capabilities through the following Discovery and Service Mapping Patterns: IBM WebSEAL TD Azure availability set NetApp Server and Cluster Generate Software Bill Of Material [SBOM] Bring Your Own License (BYOL) for AWS, Azure, GCP Database Administrator (DBA) report Citrix NetScaler load balancer Microsoft SQL Server Integration Services (SSIS) SQL Server Analysis Services (SSAS) SAP Sybase ASE DB Catalog AWS Certificate Manager (1.15.0) GCP Certificate Manager (1.15.0) Azure Key Vault certificate (1.15.0) Java KeyStore and Windows Certificate Store (1.15.0) ITOM Content Service Discover applications and devices not discovered using patterns through a framework updated weekly with new content to gain visibility into your growing and developing infrastructure. Discovery CLI commands Use a centralized interface and base system commands to execute Discovery. Executing discovery patterns with Agent Client Collector Run horizontal and top-down discovery using Agent Client Collector instead of a MID Server to access CIs on the client network. Network location and MID affinity in top-down Discovery Identify the appropriate MID Server to create application services for your network by using MID affinity. Quick start tests for Service Mapping After upgrades and deployments of new applications or integrations, run quick start tests to verify that Service Mapping works as expected. If you customized Service Mapping, copy the quick start tests and configure them for your customizations. Pull additional resources from Kubernetes clusters into the CMDB Starting in version 3.6.2, configure the Cloud Native Operations for Visibility Informer to pull additional resources from Kubernetes clusters into the Configuration Management Database (CMDB) besides the resources it sends to the database by default. Create a cmdb_ci_linux_server CI for each Kubernetes node Starting in version 3.6.2, configure if you want the CNO for Visibility Informer automatically creates a cmdb_ci_linux_server CI for each Kubernetes node. If these CIs are redundant or interfere with other flows in your organization, you can stop this process by setting the associated configuration parameter to false. Define include and exclude lists of Labels and Annotations Starting in version 3.6.2, define include and exclude lists of Labels and Annotations in Kubernetes resources that the CNO for Visibility Informer pulls into the CMDB. Display the Kubernetes cluster version in the CMDB Starting in version 3.6.2, automatically populate the field in the cmdb_ci_kubernetes_cluster CI that shows the Kubernetes cluster version through CNO for Visibility Informer. Add custom Labels and Annotations to Kubernetes resources Starting in version 3.6.2, add custom Labels and Annotations to all resources deployed in the Kubernetes cluster through CNO for Visibility. ACME protocol support Version 3.4.0 introduces the Automated Certificate Management Environment (ACME) protocol support, which automates the process of certificate management.
Xanadu	Use Discovery Admin Workspace features to jumpstart discovery implementation. View discovery trends and tasks and access relevant ITOM Visibility apps and information through Discovery Admin Workspace Home. Gain insights into the performance of all your discoveries through the information in the Schedules tab. Analyze discovery errors and troubleshoot them using information in the Diagnostics tab. Access on-demand reports and optimize discovery operations using information in theInsights tab. Discover products with Discovery and Service Mapping Patterns Discover the following products through Discovery and Service Mapping Patterns: Dell EMC Data Domain storage. Dell EMC PowerMax storage. AWS services in the China region - Available with the Discovery and Service Mapping Patterns November 2024 store release (1.21.0) on the ServiceNow AI Platform Xanadu Patch 3 instance. REST-based Fortinet firewall and FortiGate VDOMs - Available with the Discovery and Service Mapping Patterns November 2024 store release (1.21.0). Azure Marketplace - Available with the Discovery and Service Mapping Patterns November 2024 store release (1.21.0). The pattern supports the discovery of the following Azure Marketplace products: Virtual Machine SaaS Azure Application Oracle Java process discovery Discover Java processes to comply with Oracle licensing agreements- Use the ITOM Oracle GLAS plugin (1.8.4) November 2024 store version to track Java installations and usage. MID Server features for better discovery performance Run other applications without storing any credentials on the instance with the Microsoft Azure Key vault. MID Server supports log file compression. The new log file handler settings are available as MID Server properties on the instance. The compression mode isn't enabled out of the box. Use CMDB based mapping to create new application services Use Automated Service Suggestions and CMDB data instead of the MID Server, to create new application services. Use the latest CNO for Visibility features Starting in version 3.6.3, benefit from new features in Cloud Native Operations for Visibility. Upgrade the CNO for Visibility Informer from the ServiceNow instance. Control Informer execution parameters from the instance. Store instance credentials in the Microsoft Azure Vault when Informer uses the Azure Kubernetes Engine (AKS) Enable Informer to connect to the instance using OAuth2.0 authorization Enjoy multi-architecture support for docker image Starting in version 3.9.0 (Informer version 2.3.0), the docker image supports both arm64 and amd64 architectures. Upgrading from the previous image to the new one will not cause any disruptions. However, the new image requires more storage space in your image repository than the previous one. Change the Informer's extensibility settings from the instance Starting in version 3.9.0 (Informer version 2.3.0), update the Informer's extensibility configuration directly from the Instance using the Additional resources ConfigMap parameter. By providing a JSON map with keys such as resources, mappings, and mappings_oob, you can instruct Cloud Native Operations for Visibility to retrieve additional information. If one of these keys exists and the system finds a change, it patches the ConfigMap and restarts the Informer. View the OpenShift version in the Cluster version field on the Kubernetes Cluster CI Starting in version 3.9.0 (Informer version 2.3.0), see the OpenShift version and the Kubernetes Cluster version in one place. OpenShift operates on top of Kubernetes, so there's an OpenShift version and a Kubernetes Cluster version. By installing the Informer with the --set openShift=true flag, the system adds the OpenShift version number to the cluster_version field on the Kubernetes Cluster CI in addition to the Kubernetes Cluster version. Use Service Fingerprints to refine the selection of application service candidates Explore unique, classified components of application service candidates provided by Automated Service Suggestions. By supplying specific information such as the product name and description, gain deeper insights into the most suitable candidate to convert to an application service.

Changes

Between your current release family and Xanadu, some changes were made to existing ITOM Visibility features.

Release	Release notes
Washington DC	Enhanced Discovery and Service Mapping Patterns Update your discovery capabilities through the following enhanced Discovery and Service Mapping Patterns: Docker container identifier Microsoft SQL Server and Cluster Azure Datacenter Discovery pattern and Hardware Type pattern (1.15.0) Service Mapping Unified Map support Access the centralized Unified Node Map from the Service Mapping workspace and view features of both the dependency view and the service map. Unmapped Servers with Candidates Use unmapped servers aligned with identified application service candidates to create new application services. Renamed ServiceNow® ITOM SU Licensing application Renamed ServiceNow® ITOM SU Licensing to ServiceNow® ITOM/OT SU Licensing. Cloud Operations Workspace name change Starting with version 1.6.1, Cloud Operations Workspace has been renamed Cloud Discovery Workspace.
Xanadu	Use the enhanced Shazzam probe to collect data View the extended data collected by the Shazzam probe in the Discovery Admin Workspace Insights tab. Revised Service Mapping roles Gain improved visibility of ML-powered candidates in Service Mapping with updated roles: service_mapping_admin replaces sm_admin. service_mapping_user replaces sm_user. Use the enhanced Discovery and Service Mapping Patterns for extended discovery Note the following new Pattern extensions and improvements: Pure Storage FlashArray Azure SQL license information GCP resource inventory Scale up your Azure change processing Update your CMDB in real time with your Azure cloud resource changes. After upgrading to the enhanced November 2024 Patterns (1.21.0) version, run an Azure cloud discovery on all service accounts to ensure receiving all updates. Stay informed about Cloud Discovery patterns updates Download and use the Cloud Discovery patterns spreadsheet with the latest up-to-date information on Cloud Discovery patterns, including REST-API permissions. Run top-down discovery using Service Mapping integrated with Agent Client Collector Top-down Service Mapping and Automated Service Suggestions are supported with Agent Client Collector.

Removed

Between your current release family and Xanadu, some ITOM Visibility features or functionality were removed.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some ITOM Visibility features or functionality were deprecated.

Release	Release notes
Washington DC	Deprecation of CAPI Starting with the Washington DC release, Cloud API Discovery is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Pattern-based Discovery provides the latest experience for the CAPI functionality. Starting with version 1.6.0, the Firewall Audits and Reporting dashboard is deprecated. Starting with version 1.6.0, the Certificate Management Dashboard dashboard is deprecated. Its features have been moved to the Next Experience UI's Polaris theme dashboard. For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support knowledge base.
Xanadu	Starting with the Xanadu release, the Discovery Dashboard is no longer part of the Discovery plugin. Use Discovery Admin Workspace instead.

Activation information

Review information on how to activate ITOM Visibility.

Release	Release notes
Washington DC	ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require the ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility out-of-band applications from the ServiceNow Store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.
Xanadu	ITOM Visibility is available with activation of the Discovery (com.snc.discovery) plugin and the Service Mapping (com.snc.service-mapping) plugin, which require an ITOM Visibility subscription. For details, see Request Discovery and Request Service Mapping. For full ITOM Visibility functionality, install the latest ITOM Visibility out-of-band applications from the ServiceNow Store. For cumulative release note information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for ITOM Visibility we have noted them here.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for ITOM Visibility we have noted them here.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for ITOM Visibility, such as specific requirements or compliance levels.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for ITOM Visibility we have noted them here.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for ITOM Visibility we have noted them here.

Release	Release notes
Washington DC	Discover and add applications from suggestions based on Predictive Intelligence by using Discovery Admin Workspace. Use new and enhanced Discovery and Service Mapping Patterns for horizontal and top-down discovery. Better identify the resources required for application services with the network location and MID affinity using the top-down discovery feature. View a centralized map that combines features from both the dependency view and service map. Discover applications and devices not discovered using patterns by using the new Content Service framework. See IT Operations Management for more information.
Xanadu	Elevate the Discovery Admin experience with Discovery Admin Workspace. Benefit from a unified workspace for configuring Discovery, tracking progress, and managing errors, with diagnostic tools that provide insights into discovered data. Enrich your CMDB with a larger number of configuration items using ITOM Content Service. Create application services with CMDB based mapping. Avoid dependence on your Kubernetes admin by upgrading Cloud Native Operations Informer pods and modifying Informer execution parameters directly from the instance. Enjoy multi-architecture support for docker image in Cloud Native Operations for Visibility. See IT Operations Management for more information.