Consolidated page of all release notes for Next Experience from Washington DC to Xanadu.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Next Experience release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Xanadu.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Next Experience to Xanadu
Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release |
Release notes |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
New features
Between your current release family and Xanadu, new features were introduced for Next Experience.
| Release |
Release notes |
Washington DC |
- Keyboard shortcuts
- Use new keyboard shortcuts to reduce the time required to complete various tasks. For more information, see the Accessibility information section that follows.
- "No records to display" graphic can be suppressed
- A new system property called glide.ui.polaris.style.hide_empty_list_image enables the administrator to suppress the graphic that is displayed when no records are found. This feature applies to the Core UI only.
- What's New content added to Help Center
- The Help Center now includes two tabs: Get help and What's new. The What's new tab displays features that have been added or updated since the
last release. The Help Center icon displays a blue dot when What's new content is available.
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Xanadu |
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Changes
Between your current release family and Xanadu, some changes were made to existing Next Experience features.
| Release |
Release notes |
Washington DC |
- Impersonate user feature improved
- The Impersonate user option on the User menu now expands as you impersonate the user multiple times. Up to six impersonations are shown before a scroll bar appears.
|
Xanadu |
- Select a theme in Next Experience
- If multiple core themes have been created using Theme Builder, then those themes and their alternate color palettes are displayed in the Theme user preference group.
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Removed
Between your current release family and Xanadu, some Next Experience features or functionality were removed.
| Release |
Release notes |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Deprecations
Between your current release family and Xanadu, some Next Experience features or functionality were deprecated.
| Release |
Release notes |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Activation information
Review information on how to activate Next Experience.
| Release |
Release notes |
Washington DC |
Next Experience is a ServiceNow AI Platform feature that is active by default when the user loads or upgrades to the Washington DC release. An opt-out system property can be created prior to upgrade if there are known problems with turning on Next Experience on an instance. |
Xanadu |
Next Experience is a ServiceNow AI Platform feature that is active by default when the user loads or upgrades to the Xanadu release. An opt-out system property can be created prior to upgrade if there are known problems with turning on Next Experience on an instance.
Install Theme Builder by requesting it from the ServiceNow Store.
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Additional requirements
If any additional requirements were introduced or changed for Next Experience we have noted them here.
| Release |
Release notes |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for Next Experience we have noted them here.
| Release |
Release notes |
Washington DC |
The Washington DC release no longer supports Internet Explorer 11. You can’t log in through that browser. The iOS version of Firefox is also not supported.
|
Xanadu |
Xanadu no longer supports Internet Explorer 11. You can't log in through that browser. The iOS version of Firefox is also not supported.
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Accessibility information
Review details on accessibility information for Next Experience, such as specific requirements or compliance levels.
| Release |
Release notes |
Washington DC |
The following features have been added to improve overall accessibility in the Next Experience.
- Next Experience keyboard shortcuts
Forty keyboard shortcuts are now available to help you navigate across configurable workspace pages faster and more effectively without a mouse.
Shortcuts are contextual to the page that you're on and to the operating system that you're using. View the keyboard shortcuts that are available to you on a particular page through the keyboard shortcut
modal. You can open the modal by selecting Keyboard shortcuts from the Next Experience User Preferences menu, or by using a keyboard shortcut (Control + / for Windows or Command + / for macOS).
This enhancement helps non-mouse and keyboard-only users or users with mobility issues and cognitive impairments to reduce the time required to complete various tasks.
Previously, a limited number of keyboard shortcuts were available when the Enable special keyboard shortcuts
Next Experience user preference was turned on. Those shortcuts are included in the new keyboard shortcut framework and are accessible via the new modal. See Configure Next Experience accessibility preferences for additional information. - Reflow
The Next Experience supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in
two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%.
This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off
with a system property for instances, experiences, and pages. See Reflow for Configurable Workspace for details. |
Xanadu |
- Next Experience keyboard shortcuts
- In addition to the 40 keyboard shortcuts available, there is a new keyboard shortcut to reduce the time required opening the OpenFrame window. This shortcut allows agents to dial and answer the phone from the platform.
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Localization information
If there are specific localization considerations for Next Experience we have noted them here.
| Release |
Release notes |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Highlight information
If there are specific highlight considerations for Next Experience we have noted them here.
| Release |
Release notes |
Washington DC |
- A new "Language & Region" user preference group has been added for Language, Date and time format, and Timezone preferences.
- Accessibility improvements for the unified navigation area.
- New keyboard shortcuts to perform common actions in the user interface.
- Enhancements to the Impersonate user UI.
See Next Experience UI for more information.
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Xanadu |
- Choose from multiple themes created with Theme Builder and apply them to your instance.
- A new keyboard shortcut enables you to access the OpenFrame UI.
- A new "User experience" user preference group has been added for the Turn off Next Experience, Enable analytics, and Current start page preferences.
- A new client interaction table displays UI load times for identifying and investigating performance anomalies.
See Next Experience UI for more information.
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