Combined Predictive Intelligence release notes for upgrades from Washington DC to Xanadu

Consolidated page of all release notes for Predictive Intelligence from Washington DC to Xanadu. Predictive Intelligence was previously called Agent Intelligence.

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Predictive Intelligence release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Predictive Intelligence to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.

Release	Release notes
Washington DC	If you’re upgrading to Washington DC, you won't be able to create new regression solutions. If you have existing solutions, they will still be supported and you will be able to train and modify them, but you won't be able to create new ones. The changes to the similarity and clustering solutions apply to all instances that are on Washington DC.
Xanadu	No updates for this release.

New features

Between your current release family and Xanadu, new features were introduced for Predictive Intelligence.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Changes

Between your current release family and Xanadu, some changes were made to existing Predictive Intelligence features.

Release	Release notes
Washington DC	Pre-trained models for similarity and clustering solutions With the new pre-trained models, you won't need your own word corpus when creating new solutions. Important: With the Washington DC release, clustering and similarity models use Workflow solutions. When existing solutions with a word corpus are retrained after upgrading, they become Workflow solutions, and the Word Corpus field is no longer visible on the form.
Xanadu	Leverage new advanced options for classification solutions, from Xanadu Patch 9. Five new advanced options are available for classification solutions, including new parameters and a new algorithm. Configure include only top N labels. Limit the classification model to use only the top most frequent labels. You can choose a number as the limit. Minimum records needed for label to include it. Set a threshold for the minimum number of records a label must have in your dataset to be included in model training. Remove others label. Reduce noise in the model and enhance predictive accuracy by removing records with the label "others" from training data. Use LightGBM algo for classification model training. Enable the LightGBM (Light Gradient-Boosting Machine) algorithm for training classification models. Config parameters for model config in classification. Customize training behavior by including a dictionary of parameters in the JSON format.

Removed

Between your current release family and Xanadu, some Predictive Intelligence features or functionality were removed.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some Predictive Intelligence features or functionality were deprecated.

Release	Release notes
Washington DC	Support for creating new regression solutions was removed. You will still be able to train and edit existing solutions, but you won't be able to create new ones.
Xanadu	The dashboard for Solution Statistics has been deprecated. Upgrading customers can continue to use their existing Solutions Statistics dashboards from the application menu. For new customers onboarding with the Xanadu release, the Solutions Statistics dashboard is not available. For more information, see Review classification solution statistics.

Activation information

Review information on how to activate Predictive Intelligence.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	Predictive Intelligence is a ServiceNow AI Platform feature that is available with activation of the Predictive Intelligence Reports (com.glide.platform_ml_pa) plugin and its dependent Predictive Intelligence (com.glide.platform_ml) plugin. For details, see Install Predictive Intelligence.

Additional requirements

If any additional requirements were introduced or changed for Predictive Intelligence we have noted them here.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Predictive Intelligence we have noted them here.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Predictive Intelligence, such as specific requirements or compliance levels.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Predictive Intelligence we have noted them here.

Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Predictive Intelligence we have noted them here.

Release	Release notes
Washington DC	Use pre-trained models for clustering and similarity solutions to make creating solutions more efficient without needing your own word corpus. You can edit and train existing regression solutions, but starting with Washington DC you won't be able to create new regression solutions. See Predictive Intelligence for more information.
Xanadu	The dashboard for Prediction Results has been migrated to the Next Experience UI. Upgrading customers with existing Prediction Results dashboards can use either the Next Experience UI version or access the Core UI version from within the new dashboard. The dashboard for Solution Statistics has been deprecated. Upgrading customers can continue to use their existing Solutions Statistics dashboards from the application menu. New advanced options for classification solutions are available from Xanadu Patch 9. See Predictive Intelligence for more information.