Consolidated page of all release notes for Service Catalog from Washington DC to Xanadu.
How to use this page
To help you prepare for your upgrade, we have combined the cross-family Service Catalog release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Xanadu.
Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."
Important information for upgrading Service Catalog to Xanadu
Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.
| Release |
Release notes |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
New features
Between your current release family and Xanadu, new features were introduced for Service Catalog.
| Release |
Release notes |
Washington DC |
- Save catalog item forms as drafts
Enable catalog item requesters to save the drafts of the catalog item forms on the portals, such as the ServiceNow®
Employee Center and ServiceNow®
Service Portal, and on the Now® Mobile app.
Requesters can save the drafts when they come across situations, such as lengthy forms and requesters that don't have enough information to submit the record but don't want to discard the forms. They can save the draft and
start editing from wherever they left off. Requesters can access the saved drafts from the My Request widget in a new Drafts tab. - Set values for questions in catalog items
Set values in Catalog UI Policy Actions for questions in a catalog item without the need to script. The value that you set for the question is displayed when the specified condition is met. You can set the values using
Catalog UI Policy Actions in the ServiceNow AI Platform and using dynamic behavior in Catalog Builder.
For example, on a catalog item to order a company phone, you might want to automatically set the color to black if the storage size selected is 1 TB because that's the only option available. You can now configure this
behavior without the need to write any scripts.
Note:
After upgrading from any previous release to Washington DC release, the Clear the variable value check box will not be displayed. If you’ve already selected the Clear the variable value check box in
any previous release, then in the Washington DC release, this option is automatically set as Clear value in the Value action drop-down list.
For the attachment and masked variables, you will still view the Clear the variable value option to clear the value in the Washington DC release.
- Set field message for questions in catalog items
Set field messages for the questions in a catalog item without the need to script. Field messages appear below the question as helpful text when a specified condition is met. You can set the field messages using the Catalog
UI Policy Actions in the ServiceNow AI Platform and using the dynamic behavior in Catalog Builder.
For example, you can set a warning message to be displayed on the type of laptop question to read Advanced laptop would need department head approval when the type that you chose is
Advanced. |
Xanadu |
- Added inline render type support of catalog item in Virtual Agent
-
Fill a catalog item form inline in the Virtual Agent powered by Natural Language Understanding (NLU).
For example, while requesting a catalog item that’s marked inline render type, the requester can fill the item and its options within the Virtual Agent conversation.
|
Changes
Between your current release family and Xanadu, some changes were made to existing Service Catalog features.
| Release |
Release notes |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Removed
Between your current release family and Xanadu, some Service Catalog features or functionality were removed.
| Release |
Release notes |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Deprecations
Between your current release family and Xanadu, some Service Catalog features or functionality were deprecated.
| Release |
Release notes |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Activation information
Review information on how to activate Service Catalog.
| Release |
Release notes |
Washington DC |
Service Catalog is a ServiceNow AI Platform feature that is active by default. |
Xanadu |
Service Catalog is a ServiceNow AI Platform feature that is active by default.
|
Additional requirements
If any additional requirements were introduced or changed for Service Catalog we have noted them here.
| Release |
Release notes |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Browser requirements
If any specific browser requirements were introduced or changed for Service Catalog we have noted them here.
| Release |
Release notes |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Accessibility information
Review details on accessibility information for Service Catalog, such as specific requirements or compliance levels.
| Release |
Release notes |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Localization information
If there are specific localization considerations for Service Catalog we have noted them here.
| Release |
Release notes |
Washington DC |
No updates for this release. |
Xanadu |
No updates for this release. |
Highlight information
If there are specific highlight considerations for Service Catalog we have noted them here.
| Release |
Release notes |
Washington DC |
- Let your catalog item requesters save drafts of catalog item forms so that requesters can edit the drafts later.
- Set values for questions in a catalog item without the need to script in the ServiceNow AI Platform® and Catalog Builder.
- Set field messages for the questions in a catalog item without the need to script in the ServiceNow AI Platform and Catalog Builder.
- Experience the support for single check box in Virtual Agent for catalog conversations.
See Service Catalog for more information.
|
Xanadu |
- Fill a catalog item form inline in the Virtual Agent conversation.
- Let users experience the support of Zero Trust Access (ZTA) security model for Service Catalog.
- Experience the faster loading of popular catalog items in the Popular Items widgets.
See Service Catalog for more information.
|