Combined Service Exchange release notes for upgrades from Washington DC to Xanadu

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Service Exchange release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Service Exchange to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	Service Exchange 2.x.x that is being released with the Xanadu release does not support migration of the Service Exchange (Legacy) versions. If you are using a Service Exchange (Legacy) version, before you upgrade to the Xanadu release, you must follow instructions in the Service Exchange for Providers (Legacy) - Migration Utility (KB1499823) article in the Now Support Knowledge Base to migrate your configuration data. If you are upgrading from version 1.x.x of Service Exchange, follow the steps listed in Upgrade Guide - Service Exchange for Providers and Consumers application (v2.x.x release - KB1700387) to migrate your Service Exchange applications. Due to the introduction of mismatched version support, new entitlements cannot be activated until both the consumers and providers upgrade to the Xanadu release. Older active entitlements will continue to work but new ones cannot be activated.

New features

Between your current release family and Xanadu, new features were introduced for Service Exchange.


Release	Release notes
Washington DC	Error handling through Transport Diagnostics Track errors on recent transactions, provide the connection status, run the health checks, and provide recommendations. Support for variable sets for remote record producers Use variable sets and multi-row variable sets with remote record producers to create a collection of variables that can be reused across multiple catalog items.
Xanadu	Service Exchange mismatched version support Providers and consumers can run different versions of the Service Exchange applications without affecting their ability to exchange data. Providers can adopt new features without coordinating their application upgrades with their consumers. Configuration revisions Providers can develop and deploy new versions or revisions of entitlements with updated functionality to compatible consumers without affecting consumers who have not updated their application. Consumers can therefore use older revisions of entitlements including remote task definitions, remote record producers, and foundation data sync offerings while deploying new revisions. Consumer pre-flows Consumers can control data synchronization with their providers by associating a flow with a Service Exchange remote record producer and run consumer-defined processes, such as approvals, before a task is synchronized to their provider. Integration with Sales Customer Relationship Management Providers can enable customers to quickly order entitled Sales Customer Relationship Management product offerings from their service catalog by publishing them as remote record producers on consumer instances.

Changes

Between your current release family and Xanadu, some changes were made to existing Service Exchange features.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Removed

Between your current release family and Xanadu, some Service Exchange features or functionality were removed.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Deprecations

Between your current release family and Xanadu, some Service Exchange features or functionality were deprecated.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	Service Exchange (legacy) application is now deprecated and no longer supported or available for new activation. The Service Exchange for Consumers application provides the latest experience for this functionality. Service Exchange for Providers (legacy) application is now deprecated and no longer supported or available for new activation. The Service Exchange for Providers application provides the latest experience for this functionality. See KB1499823 for details on migrating from the legacy version.

Activation information

Review information on how to activate Service Exchange.


Release	Release notes
Washington DC	Install Service Exchange by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Xanadu	Install Service Exchange by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Additional requirements

If any additional requirements were introduced or changed for Service Exchange we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Service Exchange we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Service Exchange, such as specific requirements or compliance levels.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Service Exchange we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Service Exchange we have noted them here.


Release	Release notes
Washington DC	Improve error handling and tracking with the centralized error reporting table. Receive email notifications for tracked issues that can't be automatically resolved. Use variable sets and multi-row variable sets with remote record producers. See Service Exchange for more information.
Xanadu	Enable providers to adopt new features and provide uninterrupted service to their consumers who have not upgraded. Assess entitlements for compatibility before syncing them to consumers. Enable consumers to run specific processes such as approvals before synchronizing tasks with their providers. Support automated synchronization of configuration data between provider and consumer instances. See Service Exchange for more information.