Combined Software Asset Management release notes for upgrades from Washington DC to Xanadu

How to use this page

To help you prepare for your upgrade, we have combined the cross-family Software Asset Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Washington DC to Xanadu.

Tip:

If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

Important information for upgrading Software Asset Management to Xanadu

Before you upgrade to Xanadu, review these pre- and post-upgrade tasks and complete the tasks as needed.


Release	Release notes
Washington DC	After upgrading to Washington DC, you must redo all your customizations related to Adobe and Microsoft 365 integrations with your ServiceNow instance because the functionalities of these integrations are moved to the Software Asset Management – SaaS License Management store application. If you’ve customized an impacted file, the upgrade process skips the file and indicates a conflict. You must manually resolve the conflict and ensure that the old existing file is deleted. If you haven't customized an impacted file, the file gets deleted as part of the upgrade, and a file with a new sys_id is created.
Xanadu	After upgrading to the Microsoft Entra ID spoke 4.3 version, the Microsoft Azure AD - Download Group Membership directory job isn't executed for existing Microsoft Entra ID SSO or Directory integrations. This directory job also isn't created for new Microsoft Entra ID SSO or Directory integrations. Instead, the Microsoft Azure AD - Download Groups directory job downloads all groups and group memberships configured on Microsoft Entra ID.

New features

Between your current release family and Xanadu, new features were introduced for Software Asset Management.


Release	Release notes
Washington DC	Measure the maturity of your Software Asset Management application through Success Portal Measure the maturity and improve the value return of your Software Asset Management application within your organization through the Success Portal dashboard. You can visualize, identify, and report the capabilities or features you must focus on to use Software Asset Management efficiently. Gain complete visibility into the usage of all SaaS applications Discover and manage all paid or free SaaS applications, which are accessed via a browser and configured within the ServiceNow® Digital End-User Experience (DEX) product. Manage your shadow IT spend more effectively by viewing all the users who access these applications in the SaaS detection report. This report also shows the usage of these applications and how long each application has been used. Manage licenses for all Okta users Manage Okta user licenses by creating subscriptions for Okta users. Integrate Salesforce Marketing Cloud using OAuth 2.0 credentials Integrate Salesforce Marketing Cloud using OAuth 2.0 credentials and view the contact counts for email and SMS. Simplify the credential setup for Adobe integration using OAuth Server-to-Server credentials Simplify your credential setup process by integrating your Adobe Cloud services with a ServiceNow instance using OAuth credentials. Adobe is migrating from a Service Account (JWT) credential to an OAuth Server-to-Server credential. For more information, see the Adobe Migration guide. Improve the readability of the License usage view with a phase-wise implementation of Software Asset Management Carry out phase-wise Software Asset Management implementation by focusing only on a few software products that you want to manage initially. You can gradually ramp-up the implementation journey by assessing the progress. This approach enables you to reduce clutter on the License usage view and report only on the software products that are part of the current implementation phase. Manage Red Hat core-based licensed products and track their consumption with the Software Asset Management publisher pack for Red Hat Enterprise Linux (RHEL) Manage core-based license positions for the RHEL product and the Red Hat Enterprise Linux for Virtual Datacenters product. With the core-based license metric, you can track accurate measurement of rights consumption at the host level. Determine license compliance for Microsoft Windows Server on Azure according to the new licensing rules from Microsoft with BYOL support Leverage the improved BYOL support to assess license compliance and implement necessary remediation measures for Microsoft Windows Server and SQL Server on Azure. This process enables you to confirm that the license compliance on Azure is in alignment with the most recent licensing rule changes by Microsoft. Discover software and their license types on Google Cloud Platform (GCP) using BYOL support Discover software and the software's license types on GCP by using the enhanced BYOL support for Microsoft Windows Server and SQL Server. With the added support for GCP, you can determine software compliance for Windows Server and SQL Server across your hybrid infrastructure that is on premise and cloud. You can also take remediation action when the software is out of compliance. Manage product licensability at the edition level by using the enhanced software licensing feature Address product licensability at the edition level by leveraging the weekly updates from the Software Asset Management Content Service Library. With the improved software licensing feature at the edition level, you can define your own exception rules for non-licensable products and update it to the content service library. Optimize Microsoft 365 subscriptions with reduced dependency on discovery solutions to track usage Manage Microsoft 365 subscriptions within ServiceNow with a detailed overview of active, inactive, and unassigned subscriptions based on their latest activity dates. The feature eliminates the need for configuring discovery solutions, such as Microsoft SCCM, to track usage and enables you to collect usage data for Microsoft 365 applications. You can retrieve individual Microsoft 365 subscriptions with optimized resource usage. Improve granularity via the enhanced license usage view Gain in-depth information of the factors leading to unlicensed software installations, software that has been ignored during reconciliation, and instances where a software installation requires user action. Receive guidance on the steps to take, acquire insights into the indicators contributing to Oracle options activation, and obtain a thorough understanding of reconciliation results. Manage Microsoft Windows Server licensing through Guided Setup Use Guided Setup for configuring Microsoft Windows Server and license management. The prerequisite checks and a step-by-step walk-through help you to set up the Software Asset Management application successfully. Enhanced coverage and visibility into product life cycles Increase coverage for life-cycle reporting through the introduction of approximate life-cycle dates. Get better visibility into the process of selecting life-cycle dates. Transparent and comprehensive reporting enables for an effective and reliable End of Life (EOL) management of your products.
Xanadu	Direct integration support for the Tableau Cloud application Gain visibility into the subscriptions and reclaim stale licenses by integrating your ServiceNow instance with the Tableau Cloud application. Gain a complete view of your GitHub Enterprise Cloud Subscriptions Take advantage of the enhanced ability to optimize your GitHub Enterprise Cloud subscriptions, including outside collaborators, pending invitations, and pending outside collaborators. Minimize cost while optimizing Smartsheet subscriptions without the need for the Event Reporting add-on Optimize your Smartsheet subscriptions without the additional Smartsheet Event Reporting add-on. Use the Smartsheet integration to retrieve the last login information, enabling you to analyze the subscriptions that aren't used efficiently, reducing software spend for Smartsheet. Integrate your SaaS applications with minimal user permissions Minimize security risks and protect information by granting access only to the necessary user or API permissions for optimizing SaaS licenses. Get visibility into the login-based licenses of Salesforce CRM applications Gain insights into the number of Salesforce CRM login consumptions without the need to create user subscriptions. License your organization for Oracle Java SE Universal with the Employee license metric License all your employees that are using Oracle Java SE Universal with the Employee license metric. The tier-based licensing model also supports licensing discounts. Expand your analysis of asset information using the export capabilities in the Software Asset Workspace Gain more insights and streamline operations with support for exporting asset information from the Software Asset Workspace. Improve Software Asset Management licensing outcomes with actionable insights into discovered inventory Gain insights into discovered inventory, normalization, EOL software products, software version, and edition proliferation in your estate. Act to improve normalization, reduce version and edition proliferation, and remediate EOL software. Expand your analysis of overlapping software usage with added insights from spend transactions View data related to spend transactions in the Overlapping usage view in Software Asset Workspace. You can gain insights into the combined data from applications including spend detection, Direct integration profiles, and SSO integration profiles. Determine license compliance for Microsoft Windows Server, SQL Server, and RHEL Server deployed on Nutanix virtualization technology Address your license compliance requirements for Microsoft Windows Server, SQL Server, and RHEL Server with deployments on Nutanix virtualization technology. Reduce manual effort for managing Microsoft Windows Server Client Access Licenses (CAL) with automated usage tracking Track and manage the users and devices that are accessing your server software using ServiceNow® Discovery and use the automatic base CAL creation support for Microsoft Windows Server. Optimize Microsoft Visio, Project Online, and Microsoft 365 Copilot subscriptions on the Microsoft 365 Admin Center Track the usage of Microsoft Visio, Project Online, and Microsoft 365 Copilot subscriptions through the Microsoft 365 Admin Center and create reclamation candidates for any unused subscriptions. Additionally, you can monitor blocked users across all subscriptions who are consuming licenses for potential removal. Improve licensing accuracy for software suites with additional configuration for detecting software suites Improve licensing accuracy for software suites by setting an inference number for suite components. For newly created software models that include suite components, the Number inference option is selected by default. Limit the License usage view to managed software Display software model results for only those software models that are associated with entitlements, limiting the License usage view to managed software. Gain comprehensive insights into cluster configuration, licensing, and optimization Simplify cluster analysis by consolidating infrastructure, license usage, optimization, and cluster health data into a single, comprehensive view. This consolidation empowers Software Asset Management (SAM) managers to comprehend their cluster setup, examining details such as hosts, virtual machines, and software running on the cluster. Additionally, they gain insights into software license usage, optimization, and health issues. Equipped with this knowledge, SAM managers can make informed decisions that cover all aspects of their clusters. Gain improved normalization coverage for similar discovery models through wide-net normalization Achieve improved normalization of software products that have similar discovery models through wide-net normalization. With wide-net normalization, the Software Asset Management application uses a single normalization rule to normalize software products that share the same patterns for the discovered major version, discovered publisher, and discovered product. The Software Asset Management application can then immediately normalize your discovered software products without requiring the Content Service team to create additional normalization rules for similar discovery models. With this streamlined normalization process, you can reconcile and determine the license compliance of your software products more efficiently. Manage content requests for software products directly through the Software Asset Management application Submit, review, and disposition content requests for software products directly through the Software Asset Management application. If any publicly available software products don't exist in the Software Asset Management Content Library, you can add them to your ServiceNow instance as custom software products. By adding these custom software products to your instance, you can immediately use them in your downstream processes while automatically submitting corresponding content requests to the Content Service team. After these content requests are processed by the Content Service team, you can consolidate the custom software products with the software products that are added to the Software Asset Management Content Library. Manage license compliance for Red Hat Enterprise Linux (RHEL) software across hybrid infrastructures Use bring your own subscription (BYOS) support for Red Hat Enterprise Linux (RHEL) to determine the license compliance of your RHEL software across both on-premise and public cloud environments. Supported public cloud providers include AWS, Microsoft Azure, and Google Cloud Platform (GCP). Use your license compliance information to remediate any RHEL software installations that are non-compliant. Optimize IBM licensing across public clouds by using the IBM License Compliance for Software Asset Management application Use the IBM License Compliance for Software Asset Management application to track and measure IBM licenses across public clouds. Supported public cloud providers include AWS, Microsoft Azure, and Google Cloud Platform (GCP). Optimize license costs for Microsoft Windows Server and Microsoft SQL Server deployments on your clusters Use the Microsoft Core License Optimization reports to gain insight into the recommended cost-based licensing optimizations for your Microsoft clusters. Use this information to maximize cost savings across your Microsoft cluster deployments. Manage licenses for indirect access to SAP applications using SAP Digital Access licensing model Track the usage of SAP applications through a third-party application or a non- SAP intermediary software by using the SAP Digital Access model. In this licensing model, the usage of SAP applications is licensed by the count of documents created by the third-party application. The documents include the following: Sales Invoices Purchase Orders Service & Maintenance Manufacturing Quality Management Time Management Financial Material Access software content data in National Security Cloud (NSC) Department of Defense (DOD) Impact Level 5 (IL5) deployments Access Software Asset Management Content Library data and receive regular software content updates for your NSC DOD IL5 deployments through the NSC DOD IL5 Content Data Service (CDS). Gain increased visibility to Java landscape with enhanced ServiceNow Discovery application and reporting certified by Oracle Global License Advisory Services (GLAS) Access Oracle verified GLAS data by downloading Oracle Java reports populated by the ServiceNow Discovery application. The Discovery application also supports the discovery and evidence download of the Oracle database and middleware.

Changes

Between your current release family and Xanadu, some changes were made to existing Software Asset Management features.


Release	Release notes
Washington DC	Adobe and Microsoft 365 integration functionalities moved to Software Asset Management – SaaS License Management For quick turnaround of enhancements and fixes, the Adobe and Microsoft 365 integration functionalities have moved to the Software Asset Management – SaaS License Management store application.
Xanadu	No updates for this release.

Removed

Between your current release family and Xanadu, some Software Asset Management features or functionality were removed.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	The following legacy dashboards are no longer available for new Xanadu users who have activated the Software Asset Management Professional (com.snc.samp) plugin or upgraded to Xanadu without activating the Software Asset Management Professional (com.snc.samp) plugin prior to Xanadu. Office 365 and Adobe Cloud dashboard Software Asset Analytics dashboard Software Publisher Analytics dashboard SaaS Overview dashboard Software Asset Management dashboard Engineering License Overview dashboard Normalization and Content Service dashboard Software Asset Management Foundation dashboard Overlapping Software dashboard Note: If you activated the Software Asset Management Professional (com.snc.samp) plugin prior to Xanadu but didn't activate the Workspace plugin (com.sn_sam_workspace), you have access to the legacy dashboards. If you activate the Workspace plugin, you aren't able to access the legacy dashboards from the Software Asset navigation menu in your instance. You can, however, access the legacy dashboards from the Dashboards navigation menu.

Deprecations

Between your current release family and Xanadu, some Software Asset Management features or functionality were deprecated.


Release	Release notes
Washington DC	Cisco Webex Meetings integration is no longer deployed or enhanced. Instead, use the Cisco Webex integration profile to integrate with Webex Meetings and other Webex applications. Starting with the Washington DC release, the following two quick start tests are deprecated: SAM - Validate Reconciliation for Custom Product SAM - Pin and Unpin Publishers on License Workbench The Microsoft 365 user activity according to the subscription report on the Optimization and savings dashboard in the Asset analytics view is deprecated. This report has been replaced by the new Microsoft 365 subscription details report.
Xanadu	In the Software installation [cmdb_sam_sw_install] table, the Installs associated to lifecycle column is deprecated. In the Software lifecycle Reports [sam_sw_product_lifecycle_report] table, the Installs column is deprecated. You can view the Software installation related list by selecting the Name column.

Activation information

Review information on how to activate Software Asset Management.


Release	Release notes
Washington DC	Software Asset Management is available with activation of the Activate all Software Asset Management Professional plugins, including the Software Asset Workspace plugin (com.sn_samp_master_ws). Activating this plugin automatically activates the Activate all Software Asset Management Professional plugin (com.sn_samp_master) and the Software Asset Workspace plugin (com.sn_sam_workspace). After the new plugin is activated, you can't access the classic user interface. For details about the plugins and how to request them, see Request Software Asset Management. In the ServiceNow AI Platform® Washington DC release, there's limited support for the Software Asset Management classic user interface. While it remains active in your instance, including when you upgrade to a new ServiceNow AI Platform® release, you can move to the new workspace for an intuitive and personalized experience. For releases prior to Utah, if you activated the older Software Asset Management Professional plugin (com.sn_samp_master), the Software Asset Workspace is available with activation of the Software Asset Workspace plugin (com.sn_sam_workspace). After the Workspace plugin is activated, you can't revert to the classic user interface. For details about the plugins and how to request them, see Request the Software Asset Management plugins. To activate Next Experience, make sure that the glide.ui.polaris.experience system property in your instance is set to true. Install the following Software Asset Management applications by requesting them from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Software Asset Management - SaaS License Management Data Collection for Oracle Global Licensing and Advisory Services IBM License Compliance for Software Asset Management ITAM Health Check Software Asset Management Playbooks and Guided Setup
Xanadu	Software Asset Management is available with activation of the Activate all Software Asset Management Professional plugins, including the Software Asset Workspace plugin (com.sn_samp_master_ws). Activating this plugin automatically activates the Activate all Software Asset Management Professional plugin (com.sn_samp_master) and the Software Asset Workspace plugin (com.sn_sam_workspace). After the new plugin is activated, you can't access the classic user interface. For details about the plugins and how to request them, see Components installed with Software Asset Management Professional. In the ServiceNow AI Platform® Xanadu release, there's limited support for the Software Asset Management classic user interface. While it remains active in your instance, including when you upgrade to a new ServiceNow AI Platform® release, you can move to the new workspace for an intuitive and personalized experience. For releases prior to Utah, if you activated the older Software Asset Management Professional plugin (com.sn_samp_master), the Software Asset Workspace is available with activation of the Software Asset Workspace plugin (com.sn_sam_workspace). After the Workspace plugin is activated, you can't revert to the classic user interface. For details about the plugins and how to request them, see Request the Software Asset Management plugins. To activate Next Experience, make sure that the glide.ui.polaris.experience system property in your instance is set to true. Install the following Software Asset Management applications by requesting them from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes. Software Asset Management - SaaS License Management Data Collection for Oracle Global Licensing and Advisory Services IBM License Compliance for Software Asset Management ITAM Health Check Software Asset Management Guided Experiences

Additional requirements

If any additional requirements were introduced or changed for Software Asset Management we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Browser requirements

If any specific browser requirements were introduced or changed for Software Asset Management we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Accessibility information

Review details on accessibility information for Software Asset Management, such as specific requirements or compliance levels.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Localization information

If there are specific localization considerations for Software Asset Management we have noted them here.


Release	Release notes
Washington DC	No updates for this release.
Xanadu	No updates for this release.

Highlight information

If there are specific highlight considerations for Software Asset Management we have noted them here.


Release	Release notes
Washington DC	Assess and evaluate the maturity of your Software Asset Management program through the Success Portal dashboard in Software Asset Workspace. Discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow Digital End-User Experience (DEX) product. Reduce clutter on the License usage view by streamlining the Software Asset Management implementation. Determine and showcase license compliance for Microsoft Windows Server and SQL Server on Microsoft Azure and Google Cloud Platform (GCP) through enhanced Bring Your Own License (BYOL) support. Get a detailed analysis of your software installation, uncovering the factors behind their unlicensed status and outlining the necessary steps for action. See Software Asset Management for more information.
Xanadu	Gain insights into your software asset inventory from the first day, control version sprawl, and manage end of life (EOL) software products with the prescribed workflows. Use the added support for the Nutanix virtualization technology to meet your license compliance requirements for Microsoft Windows Server, SQL Server, and Red Hat Enterprise Linux Server (RHEL Server). Track and optimize IBM licenses across public clouds by using the IBM License Compliance for the Software Asset Management application. Track and manage the indirect usage of SAP applications, avoiding any unexpected licensing costs by using the SAP Digital Access licensing model. See Software Asset Management for more information.