---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a new case form

# Create a new case form {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Create a new case form allows you to create a new case in Agent Workspace for HR Case Management.
{#case-creation-form-aws__table_abc_p2z_bbc__entry__2}

| Field | Description |
|-|-|
| COE | Select the Center of Excellence associated with the HR case you are creating. Selecting a COE filters the choices for HR service. For more information, see [HR Centers of Excellence data model](https://www.servicenow.com/docs/6_ZY9CwTN5l0t3hnHxqbJg "Organize HR data, services, and processes by functional discipline with the HR Centers of Excellence (COEs) data model."). Note: You can also select an HR service first and the associated COE automatically populates. |
| HR Service | The HR service based on the COE selected or what you select based on communication with the employee request. What HR services are available to an employee filter by: * COE selected. * HR criteria for the Subject person based on the HR service configuration. Limit services filter on the Case Creation Configuration form. If the HR service field is empty, ensure that you did not remove the Opened for field. {#case-creation-form-aws__ul_xbx_wrh_wbc} |
| HR service description | Description of the HR service selected in the HR Service field. For more information on configuring the HR service description, see [Configure an HR service](https://www.servicenow.com/docs/RCBfQdchBJ8x0JYQeA7q0A "Create or modify an HR service to define the request to fulfillment process for that case type. Examples of HR services include benefits enrollment, direct deposit setup, and background check requests by third-party providers."). |
| Opened for | The employee who the case is created for. This person can be different than the subject person. For example, it could be the subject person's manager. |
| Subject person | The recipient/beneficiary of the HR service fulfilled through the HR Case. Note: Advanced reference qualifiers on a reference field is not supported in the case creation configuration page. When the limit user search filter is applied to the employee search, it will not be applied to Opened for and Subject person. |
| Work notes | Information related to the case that can help other HR agents. Work notes are not visible to the Opened for person. |
[Table 1. Create a new case form]

{#case-creation-form-aws__table_abc_p2z_bbc}
**Related reference**   

* [Page Configurations reference](https://www.servicenow.com/docs/tmfCxexjra1deWaG7Fp9fA "A description of the page configuration settings in Agent Workspace for HR Case Management.")
* [Highlighted value condition form](https://www.servicenow.com/docs/GxmFyXD2rJZUh2EuF_Ab9g "Use the Highlighted value condition form to create conditions to highlight a field.")
* [Bulk case request form](https://www.servicenow.com/docs/OtMHK9U8Jt1B7k47ImVSTg "The bulk case request form provides information to create a bulk case request to enable the creation of the same type of HR cases.")