---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Resolve HR cases using guided decision trees in Agent Workspace for HR Case Management

# Resolve HR cases using guided decision trees in Agent Workspace for HR Case Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Quickly resolve HR cases using guided decision trees that provide a predetermined sequence of questions to triage employee cases.

## Before you begin

Role required: sn_hr_core.admin or sn_hr_core.case_writer

## About this task

For more information about guided decision trees, see [Configuring Guided Decisions](https://www.servicenow.com/docs/access?context=setting-up-guided-decisions&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US).

## Procedure

1. Navigate to AllHR Case ManagementAgent Workspace for HR Case Management.
2. Select the Lists icon (![Lists icon]()).
3. Select an HR case.
4. In the contextual side panel, select the Recommendations icon ( ![Recommendations icon]()).
5. Select Start.
6. Select your response and then select Next to progress through the decision tree.
7. When you want to end the decision tree, select Dismiss.
8. **Optional:** Select View my responses to view all the responses chosen in the decision tree.

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