---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

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bundleId :

    - emplsm

workflow :

    - Employee


---

# Report a knowledge gap from a case in Agent Workspace for HR Case Management

# Report a knowledge gap from a case in Agent Workspace for HR Case Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Report a knowledge gap for a case to get a documented resolution for common HR cases.

## Before you begin

Role required: none

## Procedure

1. Navigate to AllHR Case ManagementAgent Workspace for HR Case Management.
2. Select the Lists icon (![Lists icon]()).
3. Select an HR case.
4. Select the More icon ![More icon]() and select Report knowledge gap from the drop-down list.
5. In the Knowledge feedback task form, enter a description in the Description field.
6. Select Save.
7. **Optional:** Request notifications of updates to an existing knowledge base article by selecting a knowledge base article from the Outcome field.
8. Select Save.

## Result

A knowledge gap is created and is listed
in the Knowledge Feedback Tasks related list on the case record page.

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