View assigned knowledge tasks in Agent Workspace for HR Case Management

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • View your assigned knowledge tasks in Agent Workspace for HR Case Management when a knowledge gap is reported in a case.

    Before you begin

    Role required: sn_hr_core.kb_writer

    Procedure

    1. Navigate to All > HR Case Management > Agent Workspace for HR Case Management.
    2. Select the Lists icon (HR Workspace Lists icon).
    3. Select My tasks - feedback under Knowledge.
    4. Select the knowledge task that you want to work on.