---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use Notify connector for Microsoft Teams

# Use Notify connector for Microsoft Teams {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Notify connector for Microsoft Teams.
* **[Use Notify connector for Microsoft Teams with task records](https://www.servicenow.com/docs/ri19ZtH1NrjDN7Q5lc03Fg#notify-connector-ms-teams-task)**   
  Notify connector for Microsoft Teams enables you to initiate conference calls from task records such as incidents, problems, or change requests.
* **[Use Notify connector for Microsoft Teams with Incident Communication Management](https://www.servicenow.com/docs/chI7VaC4B4s4OVS2vlH9Jg#notify-connector-ms-teams-incident-communication-management)**   
  Use Notify with an incident communication plan to start conference calls.
* **[Use Notify connector for Microsoft Teams with a major incident](https://www.servicenow.com/docs/F8TZ521760jtN0RzQWBnUg#notify-ms-teams-major-incident)**   
  Initiate a conference call from the major incident workbench by inviting one or more users to join a call. The conference doesn't start until at least two participants join.
* **[Manage calls in Microsoft Teams](https://www.servicenow.com/docs/e3kULtsbtCISjHeTeOVesw#manage-calls-ms-teams)**   
  Manage conference calls in Microsoft Teams by muting or unmuting participants, or ending the call.