---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Microsoft Teams integration for Agent Experience

# Configuring Microsoft Teams integration for Agent Experience {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Allow the agents to work and manage the major incidents from Major Incident Management
(MIM) workbench through Microsoft Teams.
* **[Configure Notify connector for Microsoft Teams](https://www.servicenow.com/docs/YJGx1ZJXxVYruSlUup~PpA)**   
  Configure your ServiceNow instance with Notify connector for Microsoft Teams application to enable making calls using Microsoft Teams.