Explore Microsoft Teams integration for Agent Experience

Allow the agents to work and manage the major incidents from Major Incident Management (MIM) workbench through Microsoft Teams.

• Notify connector for Microsoft Teams
  Notify connector for Microsoft Teams enables you to manage and initiate a Microsoft Teams meeting directly from any record such as an incident, or a task.
• Meeting Extensions for Microsoft Teams
  The Meeting extensions for Microsoft Teams enables the major incident manager, and the participants to view the communication tasks from within Microsoft Teams during an active conference call.