---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use Microsoft Teams integration for Employee Experience

# Use Microsoft Teams integration for Employee Experience {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

It offers help for employees to resolve their IT, HR, and UR related issues through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.
* **[Use ITSM and HRSD integrations with Microsoft Teams](https://www.servicenow.com/docs/55IISkqyfud3zxVtVP_UVw)**   
  Employees and agents can collaborate to receive service and resolve issues effectively from Microsoft Teams.
* **[Use Microsoft Teams for Universal Request](https://www.servicenow.com/docs/Pl9IVhhutMuumASGWrlSlg)**   
  Agents and employees can collaborate using the Microsoft Teams application to resolve universal requests effectively. Employees can create and modify universal requests using Microsoft Teams.