---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Respond to a comment in a notification

# Respond to a comment in a notification {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

A comment in the activity stream generates a notification to which the user can
respond directly, without leaving Microsoft Teams.

## Before you begin

Role required: user

## About this task

If the user needs to take an additional action, such as attaching a document, they
must click View Ticket Details to go to the ticket in a
Service Portal.

## Procedure

1. Launch Microsoft Teams application.
2. Click Activity.
3. View the list of notifications feeds for:  
   * Incident
   * HR case
   * Change request
   * Requested item
   {#comments-notification__ul_kjk_nmz_ymb}
4. Click the notification to view the details.  
5. Click Send reply.
6. Enter your comment.
7. Click Send.
8. Click View ticket details to view the complete details of the ticket.