---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure

# Configuring ServiceNow Add-in for Microsoft 365 {#ariaid-title1}

* Release version: Xanadu
* 
* Updated December 1, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure the ServiceNow Add-in for Microsoft 365 and map the email fields to catalog items or forms.

## Configuration overview {#configuring-sn-addin-for-ms365__cf-config-parent-checklist}

Note:  
* The add-in can be used in Microsoft 365 applications, but field mapping is only available for emails and can only be used in Microsoft Outlook.
* ServiceNow Add-in for Microsoft 365 is only supported for Microsoft Outlook 2019 or later versions.
* Actions that require the admin role, can also be performed with the sn_outlook_addin.outlook_addin_setup role.
{#configuring-sn-addin-for-ms365__ul_hmv_vgy_wcc}
* **[Install the ServiceNow Add-in for Microsoft 365](https://www.servicenow.com/docs/xsbzWLd2Rjs~WA~gJC9qBA)**   
  You can install the ServiceNow Add-in for Microsoft 365 application (sn_outlook_addin) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
* **[Create a manifest file](https://www.servicenow.com/docs/BjIsv5Iwsvq8fjB9hsc~4g)**   
  Create and download a manifest file with the configurations that you want to enable for the ServiceNow Add-in for Microsoft 365.
* **[Configure single sign-on for ServiceNow Add-in for Microsoft 365](https://www.servicenow.com/docs/2ZhScbBdKOcyIRY706mkRQ)**   
  Configure single sign-on (SSO) for your add-in so users don't have to sign-in to Employee Center.
* **[Upload a manifest to the Microsoft admin center](https://www.servicenow.com/docs/VopKoFy28Rz8Pp0tCWn0Dg)**   
  Upload the manifest file to the Microsoft admin center to enable the add-in for all employees.
* **[Map email fields to a catalog item](https://www.servicenow.com/docs/O4RdtClPRmdfcNFPfip5cQ)**   
  Map email fields to catalog item fields to pre-fill information and reduce the time taken to raise a request.
* **[Map email fields to a form](https://www.servicenow.com/docs/cZZXmoZkBca0eXPcO_47DQ)**   
  Map email fields to form fields to pre-fill information and reduce the time taken to submit an incident or a case.