---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Confirm a vaccine exemption request for a user

# Confirm a vaccine exemption request for a user {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

As a Vaccination Status admin or manager, use the Employee Readiness Core Approval Portal to approve or deny a user's
vaccine exemption request.

## Before you begin

Your organization must install both Health and Safety Testing and Vaccination Status to use the Approval Portal.

* For more information on installing Health and Safety Testing, see [Install Health and Safety Testing](https://www.servicenow.com/docs/S_IsbDlVXXhSZp8h4dwZsA#install-health-testing "You can install Health and Safety Testing if you have the admin role.").
* For more information on installing Vaccination Status, see [Install Vaccination Status](https://www.servicenow.com/docs/pcx_Lz3JSuASxmLFrRluAw#install-vaccination-status "You can install Vaccination Status if you have the admin role.").
{#confirm-vaccine-exemption-request__ul_hxw_rgr_2rb}

Activate the
sn_imt_vaccine.allow_managers_ability_to_update_vaccine_exemption_records
property to enable all managers to approve or deny vaccine exemption requests for
their direct reports. This property assigns the sn_imt_core.approval_portal_manager
role to managers and grants access to the Approval Portal for vaccine exemption
requests.

Your organization must enable vaccine exemptions. Exemptions do not affect a user's
Covid 19 Vaccine Complete status in their vaccine
profile. For more information, see [Set up Vaccination Status
properties](https://www.servicenow.com/docs/06KM5Ef1m1naYSgD3Mj6_g "Set up Vaccination Status properties to define the data retention period for user-reported vaccination status data, manage reminder emails, and enable exemptions.").

Role required: sn_imt_vaccine.admin,
sn_imt_core.approval_portal_manager, or sn_imt_core.health_and_safety_approver

## About this task

Managers can only approve or deny the vaccine exemption
requests of their direct reports. Vaccine admins and health and safety approvers can
approve or deny the requests of all users.

## Procedure

1. Navigate to Employee Health and Safety StatusApproval Portal.  
   The default view displays all health test, vaccine dose, and exemption request records that require review.
2. **Optional:** Filter the results.
   * Change which record types are displayed by selecting a record type from the Record field list.
   * Change how the records are sorted by selecting a value from the Sort field list.
   {#confirm-vaccine-exemption-request__choices_abl_444_2rb}
3. Search for the user whose exemption request you want to approve or deny.
4. **Optional:** Select the user's attachments to review any submitted documentation.
5. Select the record you want to review in the Vaccine exemption modal.  
   {#confirm-vaccine-exemption-request__table_zkh_kmc_wrb__entry__2}

   | Field | Description |
   |-|-|
   | Exemption type | Type of exemption being requested. |
   | Status | Status of the exemption. The default status of an open exemption is Submitted. |
   | Status updated by | Name of the admin or manager who updated the status of the user's request. |
   | Expiration date | The date the exemption expires. If this field is blank, the exemption does not expire. Note: If no expiration date is set manually or by your organization's configuration, the exemption does not expire. You can update this field in the modal or Vaccine Exemption Request record. If you need to update this field in the modal, manually enter an expiration date or pick from the calendar. |
   | Details | Details related to the exemption request. |
   | Work notes | A log of work notes included for tracking purposes. |
   [Table 1. Vaccine exemption modal]

   {#confirm-vaccine-exemption-request__table_zkh_kmc_wrb}
6. **Optional:** Add additional information to the record in the work notes and click Save.  
   The ability to add work notes is unavailable to managers.
7. Approve or deny the user's submitted exemption request.
   * To approve the user's exemption request, click Approve.
   * To reject the user's exemption request, click Deny
   {#confirm-vaccine-exemption-request__choices_xfs_cl4_2rb}

## Result

The record is moved to the Approved or Denied tab based on your decision. The user's vaccine profile is updated to show who approved the vaccination exemption (if approved) and when it expires (if applicable).

*[\>]: and then