---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Obligation Management notifications

# Configure Obligation Management notifications {#ariaid-title1}

* Release version: Xanadu
* 
* Updated October 18, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate Obligation Management notifications to notify users when an obligation task is created, assigned, submitted, approved, or rejected.

## About this task

The Approval Request and Approval Rejected, notifications are triggered when an obligation task is submitted for approval and the obligation task is approved or rejected.  
To avoid duplicate notifications for an event, the following notifications are not activated by default:

* Obligation task submitted
* Obligation task approved
* Obligation task rejected
{#cncore-config-ob-mgmt-notf__ul_d4s_dd5_bdc}

You can activate the notifications specific to obligation tasks and then set up a condition to stop the default system notifications.

For more information about obligation-related notifications, see [Obligation Management notifications](https://www.servicenow.com/docs/4I~ycmvN_vlcvWFuc0aXUg "Obligation Management uses email notifications to notify obligation fulfiller and obligation users when an obligation task is created, assigned, submitted, approved, or rejected.").

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem NotificationEmailNotifications.
2. In the Name column, search for <kbd class="ph userinput">Obligation</kbd>.
3. Select the obligation notification that you want to activate.
4. On the Notification form, select the Active check box.
5. Select Update.
6. **Optional:** Ensure that default notifications will not be triggered for any events related to obligation tasks.
   1. Navigate to AllSystem NotificationEmailNotifications.
   2. Search for the default notifications that are triggered when an obligation task is submitted for approval and the obligation task is approved or rejected.  
      The default notifications are Approval Request and Approval Rejected.
   3. Select the notification.
   4. Select the When to send tab.
   5. In the Conditions field, set the following condition to ensure that the selected notification will not be triggered for any events related to obligations tasks: \[Source table\] \[is not\] \[sn_cm_obligation_obligation_task\].
   {#cncore-config-ob-mgmt-notf__substeps_uhs_3yy_2dc}

## Result

The obligation task-specific notifications are activated and the default system notifications are stopped for obligation events.
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*[\>]: and then