---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Resolve the failure to submit a self-serve contract

# Resolve the failure to submit a self-serve contract {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a contract user, resubmit a contract request that was not submitted due to incomplete signatory information by updating and syncing signatory information.

## Before you begin

Role required: sn_cm_core.contract_user

## Procedure

1. Navigate to your workspace.
2. Open the contract request.
3. Review the information in the Activity stream to find the validation error.
4. Select the Signatories tab.
5. Select the signatory and update the information.
6. Select Save to save the signatory details.
7. Select the Signatories tab.
8. Select Sync signatories.  
   The contract document is updated with the new signatory details.
9. Select Save.
10. Select Resubmit.

## Result

The contract request is resubmitted and the state changes from Draft to Work in progress.