---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Work on a self-served contract request

# Work on a self-served contract request {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Review and finalize a contract document according to the contract request.

## Before you begin

Role required: sn_lg_cnt.contract_fulfiller

## About this task

A self-served contract request can be worked on by a contract user. However a contract fulfiller can get assigned to the request by an assignment rule or by a group manager. A contract fulfiller can work on the contract request
but can also initiate ad-hoc approvals and create revisions manually, whereas a contract user can't initiate ad-hoc approvals or create revisions manually.

## Procedure

1. Navigate to your workspace.
2. Open the contract request that is assigned to you or if you're a collaborator on the contract request.
3. Work on the contract request.

   | Action | Steps |
   | Regenerate contract document | Create a version of the contract document. Using this option discards the changes made in the previous version of the document. For more information, see [Regenerate contract document after modifying request](https://www.servicenow.com/docs/I1Zw5PAR8yw_jyx57SoKcg "As a contract user or contract fulfiller, regenerate the contract document for self-served requests when the parent request has been modified."). |
   | Sync the document Note: This option is available on Contract Management Pro starting with version 1.2.1 | Create a version of the contract document while retaining the changes made in the previous version. For more information, see [Create an updated contract document revision after modifying a self-served contract request (Contract Management Pro 1.2.1)](https://www.servicenow.com/docs/nwAJOV1jStu01oWo6eo4ug "When a contract request is modified, sync the contract document for self-served requests to create a new revision of the document with updated metadata and signatories while retaining the changes made in the previous version of the contact document."). |
   | Create document revisions | Create a document revision. For more information, see [Create a document revision](https://www.servicenow.com/docs/jGdh8FlMbizVblvyERvoUQ "As a contract fulfiller, create a document revision to upload an updated version of the contract that contains the latest changes in the contract request, corrections, or suggestions from a third party."). |
   | Add signatories | Add signatories. For more information, see [Add signatories in self-served contract request](https://www.servicenow.com/docs/Qon6WP3HJ_0dy7ZESwHC6A "Add signatories in self-served contract requests when the contract is generated from a template configured with signature blocks."). |
   | Sync signatories Note: This option isn't available on Contract Management Pro starting with version 1.2.1 because it is no longer necessary. | Update the contract document with the latest signatory details. For more information, see [Updating and synchronizing signatories](https://www.servicenow.com/docs/scPToPfueP~FRpatzI6eUQ "As a contract user or fulfiller, update and sync signatory details when the contract submission has failed, or contract document cannot be sent due to incomplete signatory information."). |
   | Initiate ad hoc approvals | Initiate ad-hoc approvals. For more information, see [Initiate an ad hoc approval for a contract document revision](https://www.servicenow.com/docs/RjN4oB2gmACiQQt4YewJZw "Initiate an ad hoc approval for a contract document revision from a user or a user group."). |
   | Communicate with stakeholders using Email | Communicate with stakeholders via email. For more information, see [Send email to stakeholders](https://www.servicenow.com/docs/GAJCJ_sqR6rpE43Ebtneew "As a contract fulfiller, set up an email to stakeholders to request review of the contract document reviewed and confirm the changes.") |
   | Analyze contract documents using Now Assist to identify non-standard and missing clauses | Use Now Assist to analyze the contract documents to identify the non-standard and missing clauses. For more information, see [Contract analysis using Now Assist in Contract Management](https://www.servicenow.com/docs/z2mCc1OZJLVEs3SZD3r9tA "As a contract fulfiller, you can analyze your contract documents and identify non-standard or missing clauses from the Now Assist contextual side panel by using the Now Assist in the Contract Management application."). |
   | Send the document for signature | Send the document for a signature. For more information, see [Work on a contract change request](https://www.servicenow.com/docs/HIgUDKUElSSo2_gBaiKMDg "As a contract fulfiller, review the change request, update the contract document, and send it back to the contract user."). |
   | Cancel request | Cancel a request: * On the contract request page, from the Actions menu, select Cancel Request. * Confirm the cancellation by selecting Cancel Request. {#cncore-work-ss-cntr-request-fulfiller__ul_kvd_kqy_r1c} |
   |-|-|

   {#cncore-work-ss-cntr-request-fulfiller__choicetable_phr_kxb_gzb}