---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Report as an agent

# Report a critical event as an agent {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a ticket to report a critical event in Critical Event Management as an agent when an emergency alarm is raised offline.

## Before you begin

Role required: sn_critical.agent

## Procedure

1. Navigate to WorkspacesHealth and Safety Workspace.
2. Select the New Critical Event button.
3. On the Critical Event form, fill out the fields.  
   For a description of the field values, see [Critical Event form](https://www.servicenow.com/docs/qe2ACQdJ1lgFqTMKdHK4kg "Field descriptions on the form for a critical event. It includes the Critical Event form section and the Closure form section.").
4. Select Save.

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