--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Understanding Employee Center plugins # Understanding Employee Center plugins {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Discover the Employee Center plugins that are included out-of-the-box on a new ServiceNow® instance, as well as plugins that are installed when you upgrade to Employee Center Pro. ## Available out-of-the-box {#install-plugins__section_ec5_ldv_q1c} New ServiceNow® instances include the Employee Center and dependency plugins. Review the following table to learn more about the plugins.{#install-plugins__table_etm_12v_q1c__entry__2} | Plugin | Description | |-|-| | Employee Center (sn_ex_sp) | Installs a customizable multi-department portal and framework to help administrators build a self-service portal that provides a great self-service experience for employees. | | Employee Center Core (sn_hr_sp) | Activates a portal framework that allows administrators to build a mobile-friendly self-service experience for users. | | Employee experience taxonomy (sn_ect) | Provides an employee content taxonomy for multi-department service delivery. | | Employee Experience Foundation (sn_ex_emp_fd) | Contains components such as best practice email layouts that improve employee experiences. | | Employee Profile (sn_employee) | Enhance employee experience with a unified, configurable profile, offering comprehensive work-related information, extensibility across business units, and personalized visibility settings. | [Table 1. Base Employee Center plug-ins] {#install-plugins__table_etm_12v_q1c} ## Installed with Employee Center Pro {#install-plugins__section_emg_l2v_q1c} The following dependency plugins are installed with Employee Center Pro.{#install-plugins__table_kc2_q2v_q1c__entry__2} | Plugin | Description | |-|-| | Employee Center (sn_ex_sp) | Installs a customizable multi-department portal and framework to help administrators build a self-service portal that provides a great self-service experience for employees. | | Employee Center Pro (sn_ex_sp_pro) | Employee Center Pro extends the standard Employee Center capabilities and provides a platform for employees to communicate and be engaged. [Install Employee Center Pro](https://www.servicenow.com/docs/k5rJHpf5iNTcbnxEO0IpKA "Employee Center Pro extends the standard Employee Center capabilities and provides a platform for employees to communicate and be engaged.") | | Enterprise Service Management Integrations Framework (sn_hr_integ_fw) | Enables Employee Center Pro to integrate with third-party systems. [Enterprise Service Management Integrations Framework](https://www.servicenow.com/docs/iCRNamdX8Z2vOTK9i~N1Ag "The ServiceNow Enterprise Service Management Integrations Framework application contains common components that can be used for integrating your ServiceNow application with third-party systems. It uses the flow designer capability to communicate with external instances and third-party systems.") | | Employee Center Core (sn_hr_sp) | Activates a portal framework that allows administrators to build a mobile-friendly self-service experience for users. | | Employee experience taxonomy (sn_ect) | Provides an employee content taxonomy for multi-department service delivery. | | Employee Experience Foundation (sn_ex_emp_fd) | Contains components such as best practice email layouts that improve employee experiences. | [Table 2. Plugins for Employee Center Pro] {#install-plugins__table_kc2_q2v_q1c} To learn about the tables, roles, and widgets installed, see [Components installed with Employee Center Pro](https://www.servicenow.com/docs/aozV3O7BC6wVWx2OXEZQ9Q "Several types of components install with the activation of the Employee Center Pro plugin, including user roles and tables.") ## Plugins to extend Employee Center Pro capabilities {#install-plugins__section_a1x_bfv_q1c} The following plugins are available after you install Employee Center Pro. It is not required to install all the plugins, however some plugins depend on other plugins to function.{#install-plugins__table_yb4_2fv_q1c__entry__2} | Plugin | Description | |-|-| | Employee Profile (sn_employee) | Enhance employee experience with a unified, configurable profile, offering comprehensive work-related information, extensibility across business units, and personalized visibility settings. | | Content Publishing (sn_sd) | Use Content Publishing to create different types of information you want to distribute to your employees. [Activate Content Publishing](https://www.servicenow.com/docs/jk2HHQI4m24GZZRUurgdqQ "You can activate the Content Publishing if you have the admin role to distribute meaningful content to employees through multiple channels. This plugin includes demo data and activates related plugins if they are not already active. To use the Employee Communities feature, activate the Customer Communities [com.sn_customer_communities] plugin.") | | Communities (com.sn_communities) | The Communities plugin supports [Employee Forums](https://www.servicenow.com/docs/aYyCM3B7bZtcB2gyyc~TKQ#ecpro-employee-forum "Employee Forums delivers Communities features to the Employee Center Pro portal to help employees connect, engage, and collaborate with other employees. Use Employee Forums to share business information, promote employee engagement, encourage ideas and feedback, and to give your employees a voice."), where employees can connect, engage, and collaborate with each other. Requires Content Publishing (sn_sd) and Content Experiences (sn_ca) [Activate Communities plugins](https://www.servicenow.com/docs/access?context=activate-communities&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US) | | Content Experiences (sn_ca) | Package your content into a campaign using multiple channels to deliver the right message to the right audience at the right time. Requires Content Publishing (sn_sd) [Activate Content Experiences](https://www.servicenow.com/docs/r_2LFh_vfnHDcmK4vAQYaA "You can activate the Content Experiences [sn_ca] plugin if you have the admin role to deliver targeted content and campaigns to keep employees informed and engaged. This plugin includes demo data and activates related plugins if they are not already active.") | | Content Analytics (sn_cda) | Content Analytics helps you decide when content is stale, needs refreshing, and how engaged your employees are with your communication. Requires Content Publishing (sn_sd) and Content Experiences (sn_ca) [Activate Content Analytics](https://www.servicenow.com/docs/_J1jj2LOPXeO~Ys1EyIqTg "Activate Content Analytics if you have an admin role to use the default analytics solution that provides web portal traffic analytics, as well as Content Experiences (aka Campaigns) related engagement statistics.") | | Content Governance (sn_cg) | Content Governance provides a streamlined way for employees to request content to be created, track the progress, preview the content, and approve it before it is published. Requires Content Publishing (sn_sd) and Content Experiences (sn_ca) [Activate Content Governance](https://www.servicenow.com/docs/k_3Rr7X4_DeyVYa0ZM7gdg "You can install the Content Governance application (sn_cg) to provide a streamlined method for employees to request content to be created for Content Publishing.") | [Table 3. Optional plugins for Employee Center Pro] {#install-plugins__table_yb4_2fv_q1c} For more information, see the [List of plugins (Xanadu)](https://www.servicenow.com/docs/access?context=list-of-plugins&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US). * **[Install Employee Center Pro](https://www.servicenow.com/docs/k5rJHpf5iNTcbnxEO0IpKA)** Employee Center Pro extends the standard Employee Center capabilities and provides a platform for employees to communicate and be engaged. * **[Activate Content Experiences](https://www.servicenow.com/docs/r_2LFh_vfnHDcmK4vAQYaA)** You can activate the Content Experiences \[sn_ca\] plugin if you have the admin role to deliver targeted content and campaigns to keep employees informed and engaged. This plugin includes demo data and activates related plugins if they are not already active. * **[Activate Content engagement](https://www.servicenow.com/docs/MpsXHdtmSE8iLV3jwe4WCg)** You can activate the Content Engagement \[sn_ce\] plugin if you have the admin role to enable employee engagement activities (reaction icons, comments, or sharing content) with portal and mobile content. * **[Activate Content Publishing](https://www.servicenow.com/docs/jk2HHQI4m24GZZRUurgdqQ)** You can activate the Content Publishing if you have the admin role to distribute meaningful content to employees through multiple channels. This plugin includes demo data and activates related plugins if they are not already active. To use the Employee Communities feature, activate the Customer Communities \[com.sn_customer_communities\] plugin. * **[Activate Content Governance](https://www.servicenow.com/docs/k_3Rr7X4_DeyVYa0ZM7gdg)** You can install the Content Governance application (sn_cg) to provide a streamlined method for employees to request content to be created for Content Publishing. * **[Upgrade to Employee Center Pro from Employee Service Center (HR)](https://www.servicenow.com/docs/iv8_yZ6fsxWLH8vOQnnQ5g)** Migrate to the Employee Center Pro portal to provide employees with a unified portal and content experiences. * **[Migrate to Employee Center from Service Portal](https://www.servicenow.com/docs/ZNLO7gziRjRaXzLosl5RAg)** Migrate to the Employee Center portal to provide employees with a unified portal experience. * **[Post installation troubleshooting](https://www.servicenow.com/docs/XSfASMgxUaI0EhiDhXqdDA)** To  index the  curated experiences  demo data into  search and recommended content   and allow all RCA privileges, run the fix scripts. * **[Enhanced chat in Employee Center](https://www.servicenow.com/docs/n_j9ciBWOvTXXpvGk~0QmA)** Learn more about the theme updates and how to get started with Now Assist enhanced chat. **Related concepts** * [Employee Center users and roles](https://www.servicenow.com/docs/9mm6Q9xRIAFnpd5pMZIxKQ "Employee Center plugins include necessary roles for configuring and using the features. Learn more about the roles and the tasks they can perform.") * [Setup browse experience features](https://www.servicenow.com/docs/qkzd4jndSFgBCjjjh1dV7w "Make it easy for employees to navigate the portal and discover content using the browse experience features in Employee Center.") * [Setup search experience features](https://www.servicenow.com/docs/ApGHLbRdSmBWTefKbd3cdQ "Enhance the search experience.") * [Setup task management and integration features](https://www.servicenow.com/docs/HRPyvUlaSPXM4Hy6xJDXMw "Enhance employee productivity and drive portal consolidation.") * [Setup continuous improvement features](https://www.servicenow.com/docs/NW2ukzQZZjYt24Ngn_3V0A "Enhance efficiency and performance through feedback and analytics.") * [Setup employee communications](https://www.servicenow.com/docs/qXWUnAuLfSfDFXIfzfhbBw "Inform and engage your employees.") * [Configure your Employee Center portal](https://www.servicenow.com/docs/r38amLTNTNfrqFgL35PNfw "Customise and configure the Employee Center portal to help employees self serve and raise requests.") * [Moveworks for Employee Center](https://www.servicenow.com/docs/9VngAiGFbeQ73Kil4cXTAQ "Moveworks for Employee Center enables AI-powered conversational support within the Employee Center portal through natural language interactions.") * [Employee Center Pro Kiosk](https://www.servicenow.com/docs/H29dxsHfqwlDuvxZ7~hg8Q "Enable the field workers and shift workers with the in-context information for operational efficiency.") * [Configuring Employee Center for mobile](https://www.servicenow.com/docs/WNNoGnCWWTgqH_ICcQduFg "Configure Employee Center capabilities on Now Mobile to help employees utilize the employee-centric content experience. This configuration enables all services, information, and support tabs.") **Related reference** * [Quick start tests for Employee Center](https://www.servicenow.com/docs/rjaax~JPVSApKVA5jzwDCg "Validate the continued functionality of the Employee Center after any configuration change such as an upgrade or after developing an application. Copy and customize these quick start tests to pass when using your instance-specific data.")