---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Run fix-script for RCA approvals

# Run fix-script for RCA approvals {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After you install or upgrade to the latest Employee Experience applications from ServiceNow Store, you might encounter Restricted Caller Access (RCA) approval
messages requesting for an update in the access request.

## Before you begin

Role required: admin

## About this task

Install the following Employee Experience applications and subscriptions.

* Employee Center Core
* Employee Center
* Employee Center Pro
* Content Experiences
* Content Publishing
{#install-rca-fix-script__ul_zs2_41f_1rb}

The RCAs that are generated after the installation are in the
Requested state and you must manually mark the RCAs as
Allowed, which can be time-consuming.

To automate the RCA approvals for any record, you can run the EC bulk RCAs approval script where the source scope is one of the given Employee
Experience applications.

Download the following EC bulk RCAs approval file from the ServiceNow Store.  
Note:  
This file is a standalone script to reduce the manual effort involved.

After you download the script file, perform the following steps.

## Procedure

1. Navigate to AllSystem DefinitionFix Scripts.
2. Right-click the header and choose Import XML.
3. Click Choose file and select the XML file that you downloaded.
4. Search and find the EC bulk RCAs approval script record.
5. Click Run Script to allow all the requested RCAs.
{#install-rca-fix-script__steps_bym_kls_1rb}
**Related tasks**   

* [Run fix scripts to update Employee Center](https://www.servicenow.com/docs/~eQh2lp9CSOCLCO6z5a1iQ "Manually run fix scripts to upgrade to the latest taxonomy-based Employee Center. Download the latest version from the ServiceNow Store before running the scripts. The scripts update your existing portal setup to Employee Center without performing multiple set up or configuration steps.")

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