--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Components installed with Content Experiences # Components installed with Content Experiences {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Several types of components install with the activation of the Content Experiences \[sn_cd\] plugin, including tables, user roles, and scheduled jobs. Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://www.servicenow.com/docs/access?context=find-components&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US). For more information about tables, see [Table administration](https://www.servicenow.com/docs/access?context=c_TableAdministration&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US). Demo data is available for this feature. Note: The Content Experiences \[sn_cd\] plugin activates the sn_ca.min_admin_count system property \[sys_properties.list\]. This property prevents you from deleting your only Content Experiences admin user by requiring a minimum number (default is two) of active users with this role. ## Roles {#installed-with-content-auto__section_wly_yyh_wdb} The following roles are included when you install the Employee Center application (sn_ex_sp):{#installed-with-content-auto__table_qyy_dv2_sqb__entry__3} | Role title \[name\] | Description | Contains roles | |-|-|-| | Campaign Approver \[sn_ca.campaign_approver\] | When configured, can approve content for a campaign. Requires approval before a campaign publishes. | Content Approver \[sn_cd.content_approver\] | | Content Admin \[sn_ca.campaign_admin\] | Grants access to all Content Experiences information and privileges. Can create, configure, administer, and schedule campaigns. Can access read and write records to the Content Experiences tables. Can use an analytics tracking profile with a campaign. Note: Does not inherit Content Delivery Analytics Admin \[sn_cda.analytics_admin\] role to set up tracking profiles. | Content Experiences Manager \[sn_ca.campaign_manager\] | | Content Manager \[sn_ca.campaign_manager\] | Provides access to all Content Experiences content. This includes: Creating and scheduling content for the Employee Center and campaigns. | * Campaign Approver \[sn_ca.campaign_approver\] * sn_esign.config_manager * sn_cda.analytics_reader * sn_cd.content_approver {#installed-with-content-auto__ul_qtw_pgp_zdb} | [Table 1. Roles] {#installed-with-content-auto__table_qyy_dv2_sqb} ## Scheduled jobs installed {#installed-with-content-auto__section_glq_czh_wdb} {#installed-with-content-auto__table_dx3_gb1_wdb__entry__2} | Scheduled job | Description | |-|-| | Content Experiences: Add Non-Portal Campaign Content | Creates sn_ca_campaign_item_user_records for sent emails. It does not send the email. Runs every four hours by default. | | Content Experiences: Calculate Campaign Engagements | Calculates the total number of actionable engagements (videos viewed, links clicked) recorded divided by the total number possible with an engagement percentage. Runs on a designated repeating interval. | | Content Experiences: Campaign Success Criteria | Populates the base count and evaluation period count. Runs the evaluation criteria set up for a campaign. Takes the success goals from published or finished (end date has passed) campaigns and evaluates them to calculate the: * Baseline count * Target count * Evaluation count {#installed-with-content-auto__ul_f1p_2gz_vkb}Evaluation count analyzed against the Target count to determine success. Runs daily. | | Content Experiences: Create To-dos | Creates to-do tasks for assigned audience for a campaign. Runs every hour by default. | | Content Experiences: Deactivate Campaign Users | Deactivates users assigned to a campaign that has ended. Runs every six hours by default. | | Content Experiences: Manage Content States | Updates the state of targeted content and marks content as available or expired. For example: * A Targeted Content record is available starting on 12-01-2019. * Today is 11-27-2019. * When 12-01-2019 arrives, the state of the targeted content changes from Pending to Ready or Available. * If the same content is only available until 12-05-2019 and the date is 12-06-2019, the state of the targeted content changes to Complete or Incomplete. {#installed-with-content-auto__ul_d5y_hmt_yfb} Runs every hour and five minutes by default. | | Content Experiences: Process SNC analytics | Processes analytics captured using a ServiceNow tracker to update campaign statistics. Runs daily. Note: Available to use if the SNC tracking profile fails to upgrade and work with flow designer. | | Content Experiences: Purge Campaign Data | Purges campaigns and users based on the Content Experiences Configurations Properties settings. See the Purging section in [Properties installed with Content Experiences](https://www.servicenow.com/docs/Umr6J1Qaf_oiH~gWW19xUw "The Content Experiences [sn_ca] plugin adds properties that determine how a campaign runs related to scheduled jobs and performance."). Runs every hour by default. | | Content Experiences Profile | Works with the trigger associated with Content Experiences Profile. Processes analytics collected by the Content Experiences Profile tracker to update campaign statistics. Runs daily. | | Content Experiences: Send Email Notifications | Sends the emails for a campaign. Runs every hour by default. | | Content Experiences: Send Push Notifications | Sends SMS notifications for a campaign. Runs on a designated repeating interval. | | Content Experiences: Send MS Teams Notifications | Sends an MS Teams notification for a campaign. Runs every 90 minutes by default. | | Content Experiences: Update Campaign Audience | Reevaluates the audience for a campaign and removes employees that no longer satisfy the criteria. Adds users that match your defined criteria to the campaign. Users show up in the Campaign Targets related list for a campaign. You can view the updated audience from the Campaign Targets tab of a campaign. See [View campaign targets](https://www.servicenow.com/docs/K_DVYAbk5uoyv2Z17rBjeA "Use campaign targets to view a list of employees that your campaign has targeted, their status, and the date they were added."). Runs daily by default. | [Table 2. Scheduled jobs installed] {#installed-with-content-auto__table_dx3_gb1_wdb} ## Tables installed {#installed-with-content-auto__section_s1x_dzh_wdb} {#installed-with-content-auto__table_fbz_45z_vdb__entry__2} | Table | Description | |-|-| | Campaign \[sn_ca_campaign\] | Defines high-level information about a campaign, including the to and from date range a campaign runs and the audience that can view it. | | Campaign Bundle \[sn_ca_campaign_bundle\] | Grouping mechanism for items that have the same triggering mechanism and availability. | | Campaign Content \[sn_ca_campaign_item\] | Campaign content associated with a bundle. | | Targeted Content \[sn_ca_campaign_item_user\] | Campaign content available to the audience. After a campaign publishes and content is available, users appear under the Campaign Target tab of the campaign, | | Campaign Target \[sn_ca_campaign_user\] | Who in your company is part of a campaign. | | Creation Status \[sn_ca_creation_status\] | Tracks whether a campaign target has visited a particular widget instance that is part of the campaign. | [Table 3. Tables installed] {#installed-with-content-auto__table_fbz_45z_vdb} **Related concepts** * [Browser Extension for Employee Center forms](https://www.servicenow.com/docs/GmsGD2vhZ5bUPVqaeX2Mnw "The Browser Extension for Employee Center forms provide information about various configurations required to set up the extension.") * [Campaign overview and Campaign analytics dashboards](https://www.servicenow.com/docs/O9ej89RRsI0ACLLHI9t~Ug "Content Analytics collects data on user interactions and generates visualizations to help campaign managers determine the effectiveness of campaigns.") * [Content Analytics dashboards](https://www.servicenow.com/docs/VSgxkwUO6w1NQAYZieYCGQ "Content Analytics display data visualizations for portal data collected in the default tracking profile.") * [Content engagement dashboard](https://www.servicenow.com/docs/E~hwAQ6bHM5JdXFFAPaClw "Content analytics displays data visualizations of engagement metrics for content published to the portal or Now mobile app in the Content Engagement dashboard.") * [Content Library Overview dashboard](https://www.servicenow.com/docs/ijBzq7tdo9hndy08bG1_rw "Content analytics displays data visualizations of performance metrics for content published to the portal or Now mobile app in the Content Library Overview dashboard.") * [Employee Center widgets](https://www.servicenow.com/docs/MFqiOmIOq20mp9lyfrodtQ "You can use base system widgets as-is in your Employee Center or clone them to suit your own business needs.") * [Employee Profile form](https://www.servicenow.com/docs/AygvvWu5Wz20DxSyaGrF_A "An option in the Employee Profile configuration that provides a list of employee profile fields.") * [Enhanced Requests Experience forms](https://www.servicenow.com/docs/kmNssP18jy8aW93BlKbPKg "The forms provide information to set up the Enhanced Requests Experience.") * [Feedback Analytics dashboard](https://www.servicenow.com/docs/Ks9JliGxNLHlVic8ldiTgw "Track all your feedback responses with the Feedback Analytics for portals, email, Virtual Agent, kiosks, and Now Mobile.") **Related reference** * [Activity Configuration form](https://www.servicenow.com/docs/5fsTNl0pw7C171C5eqzKhQ "Use the Activity Configuration form to do a basic configuration or an advanced configuration for an activity.") * [Activity Configuration Detail form](https://www.servicenow.com/docs/3n1j0sEhLP4EHYk8lSFUkA "Use the Activity Configuration Detail form to specify which records you want to retrieve from a table when certain conditions are met for a basic activity configuration.") * [Approvals experience reference](https://www.servicenow.com/docs/47N4qnhsbfbwtRfqoBG0FQ "Use the following reference information for better approval experience.") * [Block content form](https://www.servicenow.com/docs/3Fzkh_VXqt3HU4xLSurs3g "Block content form") * [Components installed with Employee Center Pro](https://www.servicenow.com/docs/aozV3O7BC6wVWx2OXEZQ9Q "Several types of components install with the activation of the Employee Center Pro plugin, including user roles and tables.") * [Components installed with Content engagement](https://www.servicenow.com/docs/iADA1KlNnfGt6VTsXLe26w "Several types of components are installed with activation of the Content engagement plugin, including tables, user roles, and scheduled jobs.") * [Components installed with Content Publishing](https://www.servicenow.com/docs/DEjgzPauWrUUET_nTI0dNw "Several types of components install with the activation of the Content Delivery [com.sn_content_delivery] plugin, including tables, user roles, and scheduled jobs.") * [Components installed with Content Governance](https://www.servicenow.com/docs/8~2d8dMu5cjP~l6hlQo~Ew "Several types of components install with the activation of the Content Governance [sn_cg] plugin, including tables, user roles, and scheduled jobs.") * [Components installed with Content Analytics](https://www.servicenow.com/docs/svLmo4JHKXONQ2lusLn9KA "Several types of components install with the activation of the Content Analytics [sn_cda] plugin, including tables, user roles, and scheduled jobs.") * [Connected Content form](https://www.servicenow.com/docs/P8blJU7FJval3LrhNYfllg "Use the connected content form to associate content to the topics in your taxonomy.") * [Default Employee Profile Header Configuration record](https://www.servicenow.com/docs/tA3Fur8VxtSR9L9w2wTWQA "The default Employee Profile header configuration record contains the following field values.") * [Employee Profile Header Configuration form](https://www.servicenow.com/docs/iJC~6AwR2GD6uLEGAQ85cg "Use the Employee Profile Header Configuration form to create a header for a profile.") * [Employee Profile portal configuration form](https://www.servicenow.com/docs/D1J5UZJZpgMy__at2_Jnfg "Use the Employee Profile Portal Configuration form to configure the profile for a service portal.") * [Employee Profile upgrade scenarios](https://www.servicenow.com/docs/hn3UmnIfOMJy8gqJooSllA "After upgrading Employee Profile to version 11.0.3, the profile pages on all portals are updated based on the following scenarios.") * [External Link form](https://www.servicenow.com/docs/K4qxMHoAOYK5gfnmoB7G~Q "Use the External Link form to create an external link.") * [Featured Content form](https://www.servicenow.com/docs/4zt5vJVQiU3oeFUDejB58g "Use the featured content form to mark the associated connected content as featured content for a topic.") * [Feedback configuration form](https://www.servicenow.com/docs/H1sGZmDHiAPm~jxbZ3FCYA "Description of the feedback configuration form fields to target a portal for feedback responses.") * [Feedback definition form](https://www.servicenow.com/docs/lydAvASPxWwWYsLs5QDf2w "Description of the feedback definition form fields to curate the experience and service feedback widgets in the portal pages.") * [Footer form](https://www.servicenow.com/docs/S4XcRQh_ibu6dg9IrxVVSA "Use the Footer form to create a new footer that you want to appear in the Employee Center or Employee Center Pro.") * [Footer Menus form](https://www.servicenow.com/docs/mGcIsY588jTqz5ehRvKKQA "Use the Footer Menus form to create a new footer menu that you want to appear on your Employee Center or Employee Center Pro.") * [Guided Self-Service reference](https://www.servicenow.com/docs/29qsLCYGYtzThSFrLu~2EA "Use the following reference information for the Guided Self-Service functionality.") * [Link content form](https://www.servicenow.com/docs/U2JznbM3BytuTvP_dJwJlQ "Link content form.") * [Menu Item form](https://www.servicenow.com/docs/pi6a1GW~Lu8LnVzdFtKCBA "Use the Menu Items form to configure the items for the More menu on the Employee Center header.") * [Configuring translation for Content Publishing after upgrade](https://www.servicenow.com/docs/_lI8GtGpBQhN5HHNs2l8_A "Content Publishing supports multi-lingual content creation by enabling content managers to easily change the interface language and request content translation through the Localization Framework.") * [Notification content form](https://www.servicenow.com/docs/b_2YMaok3ObesgmVcFdZpg "Notification content form") * [Employee Profile Overview section form](https://www.servicenow.com/docs/_buwBaYmtWnWIuNdPcCLvA "The overview section form enables you to configure a section on the Employee Profile UI.") * [Properties installed with Content Experiences](https://www.servicenow.com/docs/Umr6J1Qaf_oiH~gWW19xUw "The Content Experiences [sn_ca] plugin adds properties that determine how a campaign runs related to scheduled jobs and performance.") * [Properties installed with Content Governance](https://www.servicenow.com/docs/RcojombP_VnDCthGEYTGTw "The Content Governance [sn_cg] plugin adds properties that determine how many records to show in the Content Operations dashboard.") * [Properties installed with Content Publishing](https://www.servicenow.com/docs/qFfoQfp416ZlOfnXWG6CcQ "The Content Publishing [com.sn_content_delivery] plugin adds the following properties that are designed to control how scheduled jobs work in relation to notifications, to-dos, and communities.") * [Quick Link form](https://www.servicenow.com/docs/FDY3LlbMi6QJS0GBGGiOwA "Use the Quick Link form to create a new quick link and specify the content type for the quick link.") * [Standard banner and icon sizes](https://www.servicenow.com/docs/jSnpBhb1OR5_eUAds~nu1g "Use the following sizes for the banner and icons for optimal portal performance.") * [Tab widget mapping form](https://www.servicenow.com/docs/2viB8xN6g_d6dyBPdP2krQ "You can use the tab widget mapping form to display widgets on a tab and control their visibility.") * [Taxonomy form](https://www.servicenow.com/docs/OTFeOzA7SJqTVr9eOIdfEA "Use the taxonomy form to create your own taxonomy for the Employee Center portal.") * [To-do content form](https://www.servicenow.com/docs/nth9lsuQ8SxTu8hPsdt2rg "Use the To-do content form to add to-dos to your portal page.") * [Topic form](https://www.servicenow.com/docs/_RI2LGZUM8HHxlHoPxBmpg "Use the topic form to create topics for the new or cloned taxonomy.") * [User Criteria form](https://www.servicenow.com/docs/bk0p7MvyEDWrwmuMR7Hlnw "Add a user criteria record to decide which users, roles, and groups can access a quick link.") * [User Criteria output](https://www.servicenow.com/docs/yAaXdgV_Ld7jLZKU1oPSqg "User Criteria output based on Available For and Not Available For values.")