---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Migrate to Employee Center from Service Portal

# Migrate to Employee Center from Service Portal {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Migrate to the Employee Center portal to provide employees with a
unified portal experience.

## Before you begin

Role required: admin

## About this task

## Procedure

1. [Install Employee Center](https://www.servicenow.com/docs/ER0~AvNnMeYOPfaKkdP7TQ "Install Employee Center to deliver a unified, engaging employee experience across departments and systems.") from Store.
2. Create a unified taxonomy for catalog items and knowledge articles to implement the unified browsing capability.  
   For more information, see [Unified Taxonomy for Employee Center](https://www.servicenow.com/docs/kD~zEm5nDum~lAHNc2e11g "Unified Taxonomy is a collection of hierarchical topics that brings together different content types, such as requests, articles, quick links, learning content, and employee communications.").  
   Note:  
   Copy and modify the default taxonomy that comes with the demo data for your business needs.
3. Add banner and thumbnail images for each topic.
4. Ensure all request types are captured in My Request Filters to consolidate request types.  
   For more information, see [Employee requests page](https://www.servicenow.com/docs/AkaTc199HZ~4r6Wz3K6bQw "The requests page is where employees can view all their requests on a single page in the Employee Center. You can configure the requests page by applying filters to show a user's service catalog requests, IT incidents, HR cases, and more.").
5. Configure tasks using To-dos configuration to include approvals.  
   For more information, see [Employee tasks page](https://www.servicenow.com/docs/ggb9kU6o7yXKFNkhzUYO3Q "Configure the tasks page for employees to view and complete all their tasks on a single page. You can configure the page by applying filters to show user approvals, content tasks, and more.").
6. **Optional:** Modify the portal theme.  
   For more information, see [Customize Employee Center portal theme](https://www.servicenow.com/docs/CP8GUMXETQh88~8IxmtXCQ "A theme is a collection of one or more style sheets (CSS files) that define a consistent look for a set of pages. Customize the default portal theme to apply your own theme to suit your branding and improve the visual design of the portal pages.").
7. **Optional:** Use the Email notification layout and template that is shipped with the Employee Experience Foundation (com.snc.sn_ex_emp_fd) plugin to deliver notifications that are consistent.  
   For more information, see [Use email notification layout](https://www.servicenow.com/docs/Qqu9RbeeFE4T8rgLVvHprw "Use the email notification layout and template shipped with the Employee Experience Foundation (com.snc.sn_ex_emp_fd) plugin to deliver notifications.").
8. Navigate to Service PortalsPortals and change the existing portal URL suffix to prevent any breakage of old URL references that an employee has.
9. If you have any custom built pages, use the page route maps to redirect to appropriate pages of new portal.
10. If any page in new portal doesn't have equivalent old portal experience, use page route maps to redirect to appropriate pages or portal landing page.
11. Install Service Portal Analytics for web analytics.
    1. Navigate to Service PortalPortals.
    2. Click Employee Center.
    3. Click Create Analytics Settings.  
       If analytics are already set up, the button updates to View Analytics Settings
* **[Install Employee Center](https://www.servicenow.com/docs/ER0~AvNnMeYOPfaKkdP7TQ)**   
  Install Employee Center to deliver a unified, engaging employee experience across departments and systems.

*[\>]: and then