Enable Zoom chat integration

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Enable the Zoom Team Chat feature on your ServiceNow® instance by setting the related system properties.

    Before you begin

    Ensure you have installed and set up the latest version of the Zoom spoke (Zoom spoke v 4.0.3 or a higher version) application and Collaboration services plugin (sn_tcm_collab_hook) (Collaboration services v 3.7.0 or a higher version). 

    Role required: admin

    Procedure

    1. In the navigation filter, enter sys_properties.list.
    2. In the Name search field of the System Properties [sys_properties] table, enter sn_tcm_collab_hook.enable_zoom_chat_integration.
    3. Select the system property sn_tcm_collab_hook.enable_zoom_chat_integration.
    4. In the Value field, enter true.
      Note:

      The Value field entry is false by default.

    5. Set the Read roles value to admin.
    6. Select Update.

    Result

    The Zoom Team Chat feature on the ServiceNow instance is enabled.