---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Viewing ETTR predictions

# Viewing ETTR predictions {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

View the examples of ETTR views across the journey of a case which indicates the
estimated time to resolve based on the historical data.  
Once you configure ETTR, you can see the HR Case Resolution Time option. See the Estimated time to resolve value from:

* Employee portal viewFigure 1. ETTR for employee
* Now Mobile viewFigure 2. ETTR on Now Mobile
* Platform view for agentFigure 3. ETTR on Platform for agent
* Agent workspaceFigure 4. ETTR on agent workspace
{#create-regression-solution-hr__ul_rxs_22x_3pb}

Based on the configuration, the views may be different for your implementation.
**Related concepts**   

* [Estimated time to resolve HR cases](https://www.servicenow.com/docs/FCyGkQOninlotas6q87TmA "Determine the Estimated Time to Resolve a Case (ETTR) for a case by analyzing similar closed cases in the past for better visibility and transparency.")