---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Explore and use HR Case and Knowledge Management

# Explore and use HR Case and Knowledge Management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

HR Case and Knowledge Management pulls together many HR case related features.
* **[Understanding Case and Knowledge Management](https://www.servicenow.com/docs/7ndbtdM9w28GDslqhhyexA)**   
  Case and Knowledge Management for the scoped version of HR benefits your enterprise by automating standard HR processes within your organization that support relationships between employees and the HR department.
* **[HR Service Delivery Process Mining](https://www.servicenow.com/docs/GTL4_quK0~2xyGre2tyGGg)**   
  Integrating the Process Mining application with the HR Service Delivery application enables you to analyze processes relevant to your KPIs, and identify bottlenecks associated with HR service cases and, if installed, Lifecycle Events cases.
* **[HR Case Management](https://www.servicenow.com/docs/aZKvC~4ZxF~vOeTLbHL13w)**   
  You use the Case and Knowledge Management application to create, view, or edit HR cases in the scoped version of HR. HR cases are created from HR requests or inquiries related to HR account or systems, benefits, payroll, performance management, reporting, talent acquisition, time and expense reporting, and more.