---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Events related to the Listening Posts surveys on User Experience Analytics dashboard

# Events related to the Listening Posts surveys on User Experience Analytics dashboard {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

The User Experience Analytics dashboard displays events to understand the
users behavior when interacting with the Listening Posts survey
widgets.

You can evaluate the successful and unsuccessful attempts of an employee related to the Listening Posts My survey and Take survey widgets by viewing two related events on
the User Experience Analytics dashboard: Successful submissions at survey response
and Unsuccessful attempts at survey response. For example, understanding the average time taken
by an employee to respond to a survey, or view the number of resignations in the survey process
could help you evaluate how to improve the design of future surveys or indicate whether more
encouragement is needed to increase employee participation.

## Successful submissions at survey response {#lp-user-exp-analytics-events__section_ldm_1pv_5qb}

On Listening Posts survey widgets, the Successful submissions event indicates
that the users have attempted the survey and were able submit it without any difficulty. The
following image shows the dashboard charts that display employee interactions on the widgets as
actions on the associated properties.  
Figure 1. User Experience Analytics dashboard

* Distribution of time spent.

  The percentage of average time spent by an employee either on the My
  survey widget or the Take survey widget. The time spent data is grouped in time durations of
  \<30 seconds, \>30 seconds, or \>60 seconds.
* Submissions with flow change.

  Note:  
  This metric applies only to the My survey widget.

  A flow change is any alteration to the natural course of a flow, for
  example, the user navigating backward rather than proceeding forward. This chart displays the
  percentage of flow change by user's who Navigated forward or Navigated back when taking the
  survey.
* Submissions with comments across widgets.

  The percentage of submissions with comments across the Listening Posts My
  survey and Take survey widgets.
* Submissions across surveys.

  The percentage of successful submissions across various surveys. For example, the sample
  image shows the percentage of submissions distributed across PS1 and PS2 surveys.
* Distribution of submissions across widgets (My Survey \& Take survey).

  The percentage of successful submissions distributed across the Listening Posts My survey and Take survey widgets.

{#lp-user-exp-analytics-events__ul_ssl_2n5_rqb}  
Note:  
On the dashboard, the Channels, Applications, Page Id, and Instance Id charts are default properties that are not custom-defined for the Listening Posts widgets.

## Unsuccessful attempts at survey response {#lp-user-exp-analytics-events__section_fwn_hpv_5qb}

On Listening Posts survey widgets, the Unsuccessful attempts event indicates
that the users have attempted the survey but were not able complete it or submit it. The
following image shows the dashboard charts that display employee interactions on the widgets as
actions on the associated properties.  
Figure 2. User Experience Analytics dashboard

An attempt is defined by the actions performed in any of the following three properties:
Distribution of time spent, Attempts to rate, and Attempts to comment.

* Distribution of time spent (on either of the widgets).

  The percentage of average time spent by an employee. The time spent can be either on the My
  survey or Take survey widget. The time spent data is grouped in time durations of \>10
  seconds, \>60 seconds, or \>120 seconds.
* Attempts to rate.

  The percentage of unsuccessful attempts to rate a survey. True indicates that the employee
  clicked on a rating but did not submit it and False means the employee clicked on the rating
  and submitted it.
* Attempts to comment.

  The percentage of unsuccessful attempts to comment by clicking the comments box on the
  widget. True indicates that the employee typed the comment but did not submit it and False
  means employee typed the comment and submitted it.
* Attempts across surveys.

  The percentage of unsuccessful attempts across various surveys. For example, the sample
  image shows the percentage of attempts distributed across PS1 and PS2 surveys.
* Distribution of attempts across widgets (My survey \& Take survey).

  The percentage of unsuccessful attempts distributed across the Listening Posts My survey and Take survey widgets.
{#lp-user-exp-analytics-events__ul_x5m_fp5_rqb}