Sources for Learning Core

  • Release version: Xanadu
  • Updated August 1, 2024
  • 4 minutes to read
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    Summary of Sources for Learning Core

    When you set up the Learning Core application in ServiceNow, source records for major learning platforms such as Cornerstone On Demand, Pluralsight, Udemy, Sumtotal, and Saba are automatically created in the Enterprise Service Management Integrations Framework. These source records contain predefined properties and integration services that enable seamless data exchange between ServiceNow and these external learning systems.

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    Key Features

    • Predefined Properties: Each learning platform source record defines properties like pagesize (the number of records pulled per API call), fullpull (whether to pull all data or only updates), pulloffsethours (to manage incremental data pulls based on time offsets), and urlprefix for deep linking learning objects where applicable.
    • Integration Services: Each source includes services to pull learning courses, user progress, user activity, and to synchronize or assign courses to users. These services ensure that learning data is accurately reflected within the ServiceNow instance.
    • User Mapping: Users in external systems are mapped to ServiceNow users primarily via email IDs, with options to customize mapping logic (e.g., userid or username for Cornerstone On Demand).

    Platform-Specific Details

    • Cornerstone On Demand: Supports full or incremental pulls of users, courses, and transcripts. Services include course assignment, user synchronization, course pulls, and user activity retrieval.
    • Pluralsight: Enables pulling of courses and course progress, with incremental syncing based on last run times.
    • Udemy: Allows pulling of courses and user activity data, supporting both full and incremental data pulls.
    • Sumtotal: Supports course assignment, pulling courses, user synchronization, and user activity retrieval, including deep linking capabilities.
    • Saba: Provides course assignment, course pulls, user synchronization, and user activity pulls, with configurable page sizes and full or incremental data pulls.

    Practical Implications for ServiceNow Customers

    By leveraging these predefined integration sources and services, ServiceNow customers can efficiently integrate learning content and user progress data from popular learning management systems into their ServiceNow environment. This setup simplifies maintaining up-to-date learning records, automates course assignments, and consolidates learning activity tracking without custom development. Customers can configure synchronization frequency and scope (full vs incremental) to optimize performance and data freshness based on their organizational needs.

    Once you set up the Learning Core application, the source record for Cornerstone On Demand, Pluralsight, Udemy, Sumtotal, and Saba applications are automatically created in the Source module in Enterprise Service Management Integrations Framework. The source records in the Enterprise Service Management Integrations Framework application contain a predefined set of properties and integration services.

    Table 1. Integration source record: Cornerstone Ondemand
    Field Description
    Name

    Name of the record in Enterprise Service Management Integrations Framework: Cornerstone.
    Properties Set of properties that are predefined for the Cornerstone OnDemand application.
    • page_size: Number of records that are pulled through an API call from the Cornerstone OnDemand application.
    • full_pull: When set to True, all the active users and learning courses from the Cornerstone OnDemand system are pulled into the ServiceNow application.

      When set to False, modified users, modified transcripts, and updated courses are pulled from the Cornerstone OnDemand system into the ServiceNow instance.

    • url_prefix: Deep link prefix to pull learning objects from Cornerstone OnDemand system during run time.
    • pull_offset_hours: Value that is considered for pulling modified records.

      For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
    Integration Services Services that interact with the Cornerstone OnDemand application to pull or push learning courses.
    • Course assign service: Assigns a course to an employee in the Cornerstone Ondemand application.
    • Sync users: Maps users in the Cornerstone OnDemand system to users in the ServiceNow system using email Ids.
      Note:
      If you want to use user_id or user_name field for mapping users, then overridegetCornerstoneUser method in the sn_lc.UserMappingUtil script.
    • Courses: Pulls learning courses from the Cornerstone OnDemand application into the ServiceNow application.
    • User activity: Pulls details of user activity on learning courses from the Cornerstone OnDemand application into the ServiceNow application.
    Table 2. Integration source record: Pluralsight
    Field Description
    Name

    Name of the record in Enterprise Service Management Integrations Framework: Pluralsight.
    Properties Set of properties that are predefined for the Pluralsight system.
    • page_size: Number of records that are pulled through an API call from Pluralsight.
    • full_pull: When set to True, all the learning courses are pulled from Pluralsight into the ServiceNow instance. When set to False, updated learning courses progress is pulled from Pluralsight into the ServiceNow instance.
    • pull_offset_hours: Value that is considered for pulling modified records.

      For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
    Integration Services

    Services that interact with the Plural sight application to pull learning courses into the ServiceNow application.

    • Courses: Pulls learning courses from the Pluralsight application into the ServiceNow application.
    • Course progress: Pulls the progress of learning courses from the Pluralsight application into the ServiceNow application.
    Table 3. Integration source record: Udemy
    Field Description
    Name

    Name of the record in Enterprise Service Management Integrations Framework: Udemy
    Properties Set of properties that are predefined for the Udemy application.
    • page_size: Number of records that are pulled through an API call from Udemy into the ServiceNow application.
    • full_pull: When set to True, all the learning courses are pulled from Udemy into the ServiceNow application. When set to False, updated learning courses and learning courses progress are pulled from Udemy into the ServiceNow application.
    • pull_offset_hours: Value that is considered for pulling modified records.

      For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
    Integration Services

    Services that interact with the Udemy application to pull learning courses into the ServiceNow application.

    • Pull Courses: Pulls learning courses from the Udemy application into the ServiceNow application.
    • Pull user activity: Pulls details of user activity on learning courses from the Udemy application into the ServiceNow application.
    Table 4. Integration source record Sumtotal
    Field Description
    Name

    Name of the record in Enterprise Service Management Integrations Framework: Sumtotal
    Properties

    Set of properties that are predefined for the Sumtotal application.

    • full_pull: When set to True, all the learning courses are pulled from Sumtotal into the ServiceNow application. When set to False, updated learning courses and learning courses progress are pulled from Sumtotal into the ServiceNow application.
    • url_prefix: Deep link prefix to pull learning objects from Sumtotal during run time.
    Integration Services

    Services interact with the Sumtotal application to pull or push learning courses.

    • Assign course in Sumtotal: Assigns a course to an employee in the Sumtotal application.
    • Pull Courses: Pulls learning courses from the Sumtotal application into the ServiceNow application.
    • Sync users: Maps users in the Sumtotal system to users in the ServiceNow system using user IDs.
    • User activity: Pulls details of user activity on learning courses from the Sumtotal application into the ServiceNow application.
    Table 5. Integration source record: Saba
    Field Description
    Name

    Name of the record in Enterprise Service Management Integrations Framework: Saba
    Properties Set of properties that are predefined for the Saba application.
    • full_pull: When set to True, all the learning courses are pulled from Saba into the ServiceNow application. When set to False, updated users, learning courses, and learning course progress are pulled from the Saba system into the ServiceNow application.
    • page_size: Number of records that are pulled per page.
    Integration Services Services that interact with the Saba application to pull or push learning courses.
    • Course assign service: Assigns a course to an employee in the Saba application.
    • Pull Courses from Saba: Pulls learning courses from the Saba application into the ServiceNow application.
    • Sync Saba Users: Maps users in the Saba system to users in the ServiceNow application based on email IDs.
    • Pull Saba User Course Activity: Pulls details of user activity on learning courses from the Saba application into the ServiceNow application.