---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use Notify connector for Microsoft Teams with task records

# Use Notify connector for Microsoft Teams with task records {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Notify connector for Microsoft Teams enables you to initiate conference
calls from task records such as incidents, problems, or change requests.

## Start and manage a conference call from a task record {#ariaid-title2}

Make a conference call from a task record such as an incident, problem record, or
change request in Microsoft Teams.

### Before you begin

Role required: itil, itil_admin, or admin

### Procedure

1. Navigate to any task record, such as an incident, problem, or change request.
2. Click the Start conference call related link.
3. In the dialog box, select the participants for the conference.  
   All users from the User Contacts list in the task record are in the
   recommended section by default. The user who initiates the conference call
   is added to the selected list of participants.
4. After you finalize the participant list, click Start.  
   A notification is sent to all the users in Microsoft Teams
   that a call has been initiated. Each user can accept the call to join the
   conference call.

   The host can view the users who have answered the call in Microsoft
   Teams.
5. Do one of the following activities.

   | Option | Action |
   | Add participants | Click the Manage Conference Calls related link, and select Add Participants. |
   | End the conference call | Click the Manage Conference Calls related link, and selecting End Conference Call |
   |-|-|

   {#start-conference-call-task__choicetable_k4m_msm_y4b}