---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Exploring Proactive Prompts

# Exploring Proactive Prompts {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how to use the Proactive Prompts application in your organization,
configuring the signal for prompts, generating the prompts, and displaying them with actions on
the selected channels.

## Proactive Prompts workflow {#proactive-prompts-explore__section_lgd_kjq_gwb}

A scheduled job triggers the Proactive Prompts script that evaluates the signal configuration. Signal configuration contains two parts:

* Signal details such as to whom to send the prompt, on which channels, what actions are made available, and templates for the prompt message displayed to the user.
* Signal data source that contains data tables and conditions.

{#proactive-prompts-explore__ol_xzp_mqv_fwb}Prompts are then generated and sent to configured platforms like Service Portal, Microsoft Teams, Slack, or Virtual Agent.

The following image illustrates this Proactive Prompts workflow.

## Channels in Proactive Prompts {#proactive-prompts-explore__section_mml_lp3_fwb}

Channels are the medium through which prompts are displayed to the end user in their flow of
work.

The following table describes the channels available in Proactive Prompts.
{#proactive-prompts-explore__table_z55_pnt_vvb__entry__2}

| Channels | Description |
|-|-|
| Portal widget | Prompts are displayed through a widget on the Employee Portal. Note: To see the prompts on the portal, the Prompt widget must be added to the portal page. For information on configuring portal pages, see [Create and edit a page using the Service Portal Designer](https://www.servicenow.com/docs/access?context=t_ConfigureAPage&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US). For information on adding widgets to a page, see [Service Portal widgets](https://www.servicenow.com/docs/access?context=service-portal-widgets&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US). |
| Virtual Agent | Prompts can also be delivered to different Conversational Interface (CI) channels through Virtual Agent, for example, Microsoft Teams or Slack. |
[Table 1. Channels used in Proactive Prompts]

{#proactive-prompts-explore__table_z55_pnt_vvb}  
Note:  
For more information, see [Configure delivery channels in Proactive Prompts](https://www.servicenow.com/docs/7wGGw2HPgkGG7Sn0krrtaA "Configure a channel to display the prompts to end users in their workflow.").

## Configuring data {#proactive-prompts-explore__section_p1r_25t_vvb}

Configure signals, data sources, channels, categories, actions, and schedules to display
prompts to managers and employees in their flow of work. For more information, see [Configuring Proactive Prompts](https://www.servicenow.com/docs/TGvPWqwIV037X0H1QlLLuw "If you have the admin role, you can install the Proactive Prompts application and configure it to display the relevant prompts to the employees in your organization.").

## Proactive Prompts in Manager Hub {#proactive-prompts-explore__section_exr_yql_vvb}

Generate and display micro insights to managers using Manager Hub through Proactive Prompts. The insights contain reminders about the team's service requests,
journeys, and learnings, accompanied by relevant actions to communicate the information to the
employees. For more information, see [Proactive Prompts for managers](https://www.servicenow.com/docs/KdlQQyBQ98bxwU9HKINy7A "Recommend actions to managers based on collected data and best practices, help managers understand team insights, and guide them with next steps. Enable managers to act on potential issues proactively.").