---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Submit a survey from an email message

# Submit a survey from an email message {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Submit a survey about your experience using the feedback card in a Microsoft Outlook email message.

## Before you begin

To enable a survey in the email channel, the [email notification](https://www.servicenow.com/docs/access?context=t_CreateANotification&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US) and the [survey](https://www.servicenow.com/docs/access?context=r_SurveyManagementLandingPage&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US) must be selected in the [feedback definition](https://www.servicenow.com/docs/2E8erkhQYAxDnd1X78hVBA "Configure the feedback definition to curate the finer details of each feedback type.") for the required workflow.

For information about experience feedback, see [Integrated experience and service feedback](https://www.servicenow.com/docs/CcQ_54ib8DtjRAdHDVUhYg "Experience and service feedback enables you to gather quick feedback from your users on their user experiences and their service experiences.").  
Note:  
The survey card only appears at the top of the email message.

Role required: None

## Procedure

1. Launch the Microsoft Outlook application.
2. Open an email message and select Get Started.  
   Note:  
   Surveys that are longer than the limit set by the admin are opened on the portal specified by the admin.
3. On the actionable card, enter text or select appropriate options based on the survey questions.
4. Select Submit.
{#submit-survey-outlook__steps_y5x_tnd_l1c}