---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Standard Ticket page for Universal Request

# Configure Standard Ticket page for Universal Request {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Standard ticket page configuration for Universal Request to
provide a consistent layout across all tickets raised and associated.

## Before you begin

Role required: admin

By default, a standard ticket configuration is provided for
UR. You can customize the layout or create a new ticket layout as per your
organizational requirements.

## Procedure

1. Navigate to AllStandard TicketStandard Ticket Configuration.  
   A list of default ticket configurations is displayed.
2. Click and open universal request configuration.
3. Click the link here that appears in the message displayed to edit the record.
4. Modify the form field as per your requirements.
5. Click Update.
6. **Optional:** Click New to create your custom configuration.  
   For more information, see [Standard ticket
   page](https://www.servicenow.com/docs/access?context=standard-ticket-page&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US).

*[\>]: and then