---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Train the classification solution to predict the assignment group

# Train the classification solution to predict the assignment group {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Train the Universal Request classification solution definition to identify and
predict an assignment group using the short description and create service level tickets
that are associated with the universal request.

## Before you begin

Role required: admin

Ensure that you have installed Predictive Intelligence
(com.glide.platform_ml) and Predictive Intelligence for Universal Request (com.snc.universal_request.ml) plugins.

Set
the Enable universal request auto categorization property to
true by navigating to Universal RequestAdministrationProperties. Enabling this property enables the application to use the
Universal Request Classification solution for
UR.

Note:  
A minimum of ten thousand records are needed to train the classifications.

## Procedure

1. Navigate to Predictive IntelligenceClassificationSolution Definitions.
2. In the Classification Definitions list, search for and select the Universal Request Categorization (ml_universal_request_categorization) solution.
3. On the form, verify the default field values and customize the solution as required.  
   For more information about the Classification Definition form fields, see [Create and train
   classification solution](https://www.servicenow.com/docs/access?context=create-solution-definition&version=xanadu&pubname=xanadu-intelligent-experiences&ft:locale=en-US).

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