---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Advanced Work Assignment chat queue

# Configure Advanced Work Assignment chat queue {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create or modify the default chat queue for UR in Advanced Work Assignment
automatically assign work items to your agents, based on their availability.

## Before you begin

Role required: admin

Ensure that you have activated the Agent Chat
(com.glide.interaction.awa) plugin.

## Procedure

1. Navigate to AllAdvanced Work AssignmentQueues.
2. Perform any of the following task.
   * Open the Universal Request Chat Queue chat queue and modify it
   * Create the Assignment Eligibility record for the chat queue modifying the application provided Universal Request assignment rule.
   * Click New to create a new record.

   {#ur-config-awa-queue__choices_zvb_1gc_xlb}  
   For more information, see [Advanced Work
   Assignment](https://www.servicenow.com/docs/access?context=implement-awa&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US).
3. Click Submit.

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