---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Integrating Universal Request with other applications

# Integrating Universal Request with other applications {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Extend the capabilities of Universal Request and connect with other
departments to assist with ticket resolution. By integrating with other applications, you provide
a consistent ticketing experience and facilitate inter-department request transfers and
multi-department use cases.

## Integrate with IT Service Management {#ur-integration-with-uni-task__section_e5c_vxh_xnb}

Universal Request provides an integration with the Incident Management
application after you install [Universal Request integration- Incident
Management](https://www.servicenow.com/docs/access?context=inci-mgmt-integ-with-univ-req&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US). With this
integration, employees and agents can create incident records from universal request. IT routing
agents can view these records from the Universal Request application. To modify
the integration with the Incident Management application, use the Universal Request guided setup. The guided setup takes you through the setup and
configuration
process.

## Integrate with HR Service Delivery {#ur-integration-with-uni-task__section_fwm_nrh_b4b}

Universal Request provides an integration with the HR Service Delivery application after you install [HR Service Delivery integration with
Universal Request](https://www.servicenow.com/docs/VwGQyvfHafgfFlQRyhg1Bw "With the integration of HR Service Delivery and Universal Request applications, you can provide a consistent user experience for employees while creating service requests. You can hide the complexities of inter-department request transfers and multi-department use cases by providing a common help desk for all employees."). This
integration gives flexibility to the employees to create HR cases in the universal request
record using the Now® Mobile app and Employee Center. HR
routing agents can view these records from the Universal Request application. To
modify the integration with the HR Service Delivery application, use the Universal Request guided setup.

## Integrate with Request Management {#ur-integration-with-uni-task__section_jmf_gdk_qpb}

Integrate Request Management with the Universal Request application to create a
universal request when a request is submitted from a catalog item or record producer. To use
this capability, enable the sn_uni_req.com.snc.ur.request_integration
property under [Universal Request properties](https://www.servicenow.com/docs/dGzLKt8AE0CH_MjqDmbjRQ "Administrators can use Universal Request properties to determine and configure the application behavior.").
For more information on the integration and capabilities, see [Request Management integration with
Universal Request](https://www.servicenow.com/docs/access?context=request-mgmt-integration-ur&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US).

## Integrate with Innovation Management {#ur-integration-with-uni-task__section_xcc_fbk_qpb}

Integrate Innovation Management with the Universal Request application
to enable your employee and agents to create an idea from a universal request (UR). This
integration also provides the capability to transfer the idea to another department with or
without resolution. For more information, see [Innovation Management Integration with
Universal Request](https://www.servicenow.com/docs/access?context=universal-req-idea-mgmt&version=xanadu&pubname=xanadu-it-business-management&ft:locale=en-US).

## Integrate with Workplace Service Delivery {#ur-integration-with-uni-task__section_shv_rck_qpb}

Integrate Workplace Service Delivery services with Universal Request so that you can provide a convenient workplace experience to your
employees. This integration provides a common help desk so that your employees can submit
requests that are related to their workplace without having to search the Workplace services
catalog. For more information, see [Workplace Service Delivery integration with
Universal Request](https://www.servicenow.com/docs/jG64gvpLnB_2EQLt57_dJg "Combine Workplace Service Delivery services with Universal Request so that you can provide a convenient workplace experience to your employees. Provide a common help desk so that your employees can submit requests that are related to their workplace without having to search the Workplace services catalog.").

## Integrate with Universal Task {#ur-integration-with-uni-task__section_ilr_jth_xnb}

Universal Request provides an integration with the Universal Task application. This integration enables agents to task employees, track task progress, and
provide quick resolution. For more information, see [Configure your service for Universal
Task](https://www.servicenow.com/docs/b566b~11IZhJuCs5aJRW7Q "You can configure the UI actions and related lists for the Universal Task application so that you can view and create universal tasks for your service. Services are the various departments in your organization, such as IT, HR, and Legal.")
.

## Integrate with Microsoft Teams {#ur-integration-with-uni-task__section_wgs_hmg_5rb}

The Universal Request integration with Microsoft Teams application enables Universal Request to integrate with Microsoft Teams. This integration
enables agents and employees to collaborate using Microsoft Teams and resolve
universal requests more effectively. For more information, see [Universal Request integration with
Microsoft Teams](https://www.servicenow.com/docs/atzsWg~eIobaRwKWZIiNrQ "The ServiceNow Universal Request integration with Microsoft Teams application extends the ServiceNow integration with Microsoft Teams. You can enable employees to more effectively request and receive service from within Microsoft Teams by using this application.") .