Universal Task Configuration form

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • Use the Universal Task Configuration form to associate Universal Task to your service.

    Table 1. Universal Task Configuration form
    Field Description
    Parent table Department-specific table that the universal task should be associated to.
    Task Types Task types that are available to the agents for use.
    Default Assigned to User field on the parent table that the universal task must be assigned to on creation.
    Note:
    Agents can still change the value of assigned to at the time of creating a universal task.