---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Unlink your ServiceNow user account from Microsoft Teams for Virtual Agent

# Unlink your ServiceNow user account from Microsoft Teams for Virtual Agent {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Unlinking your account from Microsoft Teams to deactivate the
association between your ServiceNow account and the Microsoft Teams application.

## Before you begin

Role required: user

After you unlink your account, you can no longer engage in
Virtual Agent conversations that query or change records in the ServiceNow database.

## Procedure

1. From the application navigator, navigate to Self-ServiceMy Profile.
2. Click the View Linked Accounts related link.
3. In the linked accounts page, select the check box for the messaging integration to be unlinked.
4. Select Actions on selected rows and then click Unlink account.  
   The link between your ServiceNow account and the Virtual Agent messaging integration becomes inactive.  
   Note:  
   Even though you unlinked your account, you can still run public Virtual Agent conversations. To link your account again, repeat steps 1 through 3 for the associated messaging integration and in the Actions on selected rows... click Link account.

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