---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a normal mode connection with Microsoft Exchange Online

# Create a normal mode connection with Microsoft Exchange Online {#ariaid-title1}

Perform the following steps to establish a normal mode connection with Microsoft Exchange Online.
1. [Configure Microsoft Azure in normal mode](https://www.servicenow.com/docs/X2DoitpcLoNF8Wn4B9nEGg)  
   Set up a normal mode authentication with Microsoft Azure to connect Microsoft Outlook with Workplace Calendar Synchronization.
2. [Create a connection with Microsoft Exchange Online spoke](https://www.servicenow.com/docs/ZTT6R3ZvW8UW6JzwEfX8pg)  
   Connect to the Microsoft Exchange Online spoke by creating a connection.
3. [Set up OAuth connection with Microsoft Exchange Online](https://www.servicenow.com/docs/1eAqEyYgh4bE6NVhdhX6VA)  
   Register your Microsoft Exchange Online with ServiceNow instance for OAuth authorization.
4. [Configure Connection and credential alias for Microsoft Exchange Online using the default credentials and connections](https://www.servicenow.com/docs/yYy82mLEADUWv_~S_jvoBw)  
   Establish connection and credential alias for Microsoft Exchange Online so that you can synchronize reservations. Configure the default credentials and connections. Ensure that the values for the connection and credentials alias are set as specified.
5. [Create your own connection and credential alias for Microsoft Exchange Online](https://www.servicenow.com/docs/5dV80yVv_miKVqRKLloREw)  
   Configure your own connection and credential alias for Microsoft Exchange Online if you do not want to use the default connection and credential aliases provided by the application.
6. [Configure Microsoft Exchange Online calendar provider](https://www.servicenow.com/docs/fkRj7ZdE7Xx6LtCY4qDIKw)  
   Configure Microsoft Exchange Online as a calendar provider in normal mode to synchronize reservations.

**Related concepts**   

* [Create a strict mode connection with Microsoft Exchange Online](https://www.servicenow.com/docs/L2wlyXywGeLFqjXWklI5Lg "For a strict mode connection with Microsoft Exchange Online, you must perform the following actions.")
* [Create a personal authentication mode connection with Microsoft Exchange Online](https://www.servicenow.com/docs/v9OOm_muqj8i~T8qUoAHUA "As an admin, establish a personal authentication mode connection with Microsoft Exchange Online to synchronize reservations. A user-level authentication token is generated that enables you to create, update, or cancel reservations to synchronize events on the outlook calendar.")
* [Reservation approvals in Microsoft Exchange Online](https://www.servicenow.com/docs/qftGkUu3cV_bMIush6awCg "Track the approval status from Microsoft Outlook when a reservation request is either approved or rejected by the delegate.")  
**Related tasks**   

* [Configure the webhook registry of Microsoft Exchange Online spoke](https://www.servicenow.com/docs/DRWq~Tknvs4YCUcJAE62Cw "Configure callback URL for communication between the Workplace Calendar Synchronization application and Microsoft Exchange Online calendar.")
* [Create single or multiple calendar providers with Microsoft Exchange Online](https://www.servicenow.com/docs/7nFVrDbVsf~txXvU2kweQw "For the Microsoft Exchange Online provider, configure single or multiple calendar providers.")
* [Approve a reservation](https://www.servicenow.com/docs/yxVvPAMrHsBiOo0rP35CKQ "Review employee reservations raised using Workplace Reservation Management and approve or reject them.")