---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Raise a space assistance request

# Raise a space assistance request {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read

Submit a workplace service request to get space allocation recommendations using the Workplace Service Portal. The Workplace Service Delivery space assistance provides you with the best space allocation plan options based on the space quantity and the department that you specify. You can select the most suitable allocation or
none. Depending on your selection, the Space planner deploys the plan to use.

## Before you begin

Ensure the following:

* Workplace Central plugin is installed.
* Workplace Case Management plugin is installed.
* To view the space recommendations on the map, the floor map must be configured using Workplace Indoor Mapping.
{#raise-a-space-recommendation-request__ul_elh_lmd_cwb}

Role required: sn_wsd_core.workplace_user

## About this task

Specify the department and number of spaces that you want to assign to that department on a floor. Specify the location where you want to see the allocation recommendation. Depending on the specification submitted on the form,
the system provides you with options containing the most suitable space allocation plans in that building. If the selected department exists on the floor that you selected, then the spaces are recommended nearby to that
department.

You can select the best option and submit the selection. If an approval is configured, then the plan is sent for an approval to your manager. The selected space plan is directed to the space planner.
The space planner reviews the plan and deploys it accordingly.

## Procedure

1. Navigate to AllWorkplace CoreWorkplace service portal.  
   The Workplace Service Portal opens. {#raise-a-space-recommendation-request__step1}
{#raise-a-space-recommendation-request__step1}
2. Open the General category.
   1. Select Catalog.
   2. Select Browse by Categories.
   3. In the Workplace Services Catalog, select General.  
      Note:  
      If there are multiple catalogs configured on the portal, go to the Catalogs list and select Workplace Services CatalogGeneral.
   {#raise-a-space-recommendation-request__substeps_ig2_wc2_knb}
3. Select Space assist request.
4. On the form, fill in the fields.  
   {#raise-a-space-recommendation-request__table_ctm_hmd_cwb__entry__2}

   | Field | Description |
   |-|-|
   | Request name | Descriptive name for the request. |
   | Allocate space by | The allocation type is set with the default allocation type set by your administrator. Note: If there is no allocation type specified, then you cannot proceed with the request. |
   | Requested for | Option to specify the user for whom you are raising the space assistance request. |
   | Select a department | Department based on which you want to allocate spaces. This option appears if Department is set in the Allocate space by field. |
   | Select a Cost center | Cost center based on which you want to allocate spaces. This option appears only appears if Cost center is set in the Allocate space by field. |
   | Select a workplace entity type | Workplace entity type based on which you want to allocate spaces. This option appears if Workplace Entity is set in the Allocate space by field. |
   | Select a workplace entity | Workplace entity based on which you want to allocate spaces. This option appears if Workplace Entity is set in the Allocate space by field. |
   | Reason for request | Option to select the reason for the request. |
   | Space type | Option to specify what type of spaces you want. |
   | Exact match (Space type) | Option to confirm that you want to see only the spaces that are an exact match to the selected space type. |
   | Assignment type | Option to specify if you want flexible or permanent spaces. |
   | Quantity/Capacity | Number of spaces that you want to allocate. |
   | Region | Region where you want to make space allocation. |
   | Campus | Campus where you want to make space allocation. |
   | Site | Site where you want to make space allocation. |
   | Building | Building where you want to make space allocation. |
   | Exact match (Building) | Option to confirm that you want see only the spaces that are an exact match to the selected building. |
   | Move-in date | Option to specify the date from when you want to implement the space allocation. |
   | Exact match (Move-in date) | Option to confirm that you want see only the spaces that are available on the selected move-in date. This option is not available from Workplace Space Management version 1.12.0. |
   | Move-out date | Option to specify the date until when you want to allocate the spaces. |
   | Exact match (Move-out date) | Option to confirm that you want see only the spaces that are available until the selected move-out date. This option is not available from Workplace Space Management version 1.12.0. |
   | Add attachments | Option to attach any supporting files if necessary. |
   [Table 1. Space assist request form]

   {#raise-a-space-recommendation-request__table_ctm_hmd_cwb}
5. Select Submit.  
   The request is submitted. After the submission, the request details page is opened.
6. In the My request page, select Space plans.  
   Refresh the page to view space plan options.  
   The page displays options that have the most suitable space allocations for the select cost center or department on the selected floor, along with the match percentage.
7. Review the options that are displayed.  
   The match percentage is displayed under each option.
8. **Optional:** View the space allocations on the map by selecting View spaces on map.  
   Note:  
   You can view the space allocations on the map only if the floor has a floor map configured.
9. Select an option from the provided options.
   1. In the My request page, select Tasks/To-dos.
   2. In the Select a space plan option, select View task.  
      A page with all the options that are displayed in the Space plan is displayed for selection.
   3. Select Select next to the option that you want to proceed with.
   4. **Optional:** If you do not want to select any option for any reason, select None of the above.  
      Note:  
      If you select None of the above, the request is closed and the state will be set to Closed complete
   5. After selection, select Submit.

## Result

The option that you selected is submitted. At any time, you can view your selected option in the Space plans tab. After you submit the selection, the following actions are performed based on the approval process configured by your organization:

* If an approval process is configured for your user profile, then the space request is sent to your manager for approval. The state of the space request changes to Awaiting approval.
  * If your manager approves, the space request is sent for deployment and the state changes to Approved.
  * If your manager rejects, then the space request is rejected and the state changes to Closed incomplete.
  {#raise-a-space-recommendation-request__ul_zgn_vsf_vwb}
* If your user profile doesn't require an approval, then the space request is transferred to your organization's space planner and the state changes to Approved.
{#raise-a-space-recommendation-request__ul_ggq_2sf_vwb}
**Related concepts**   

* [Reviewing allocation changes](https://www.servicenow.com/docs/GlF_zhhkyOn_PzmCJQqEKQ "Review allocation changes in the Space Allocation Type Change Tracker table to plan changes for your scenarios.")  
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*[\>]: and then