--- sourceDocument: Xanadu Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Configure a Record producer # Configure a Record producer {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Make a Workplace service available to employees as a self-service option. Configure a record producer to display the service as a catalog item in the Workplace Services catalog. ## Before you begin Role required: sn_wsd_case.admin or sn_wsd_case.manager ## Procedure 1. Navigate to AllWorkplace Case ManagementWorkplace Case Management - SetupRecord producers 2. Select New. 3. On the form, fill in the fields. {#wsd-create-record-producer__table_ryz_lt3_smb__entry__2} | Field | Description | |-|-| | Name | Name of the record producer. | | Table name | Workplace Case (sn_wsd_case_workplace_case) table that the record producer is associated with. Note: Make sure that the workplace case table for the record producer matches that of the associated workplace service. | | Model | Product model table if relevant for the record producer. | | Application | This field is already set to Workplace Case Management. | | Active | Option to activate the record producer for use. | | Preview link | Link to preview how the record producer appears to users in the Workplace Service Delivery catalog | | Expand help for all questions | Select this option to enable users to expand help for all questions. | [Table 1. Workplace case management - record producer form] {#wsd-create-record-producer__table_ryz_lt3_smb} 4. Fill the following related lists fields appropriately: * What it will contain * Accessibility * Generated Record Data * Portal Settings {#wsd-create-record-producer__ul_fgh_kwp_ymb} 5. In the What it will contain related list, provide the following script: new sn_wsd_case.WSDServiceUtils(current, gs).createCaseFromProducer(producer, cat_item.sys_id); 6. In the Variables related list, configure the variables for the Workplace Services catalog item as appropriate. Variables collect information from the user, and are used to ask questions and map answers to fields. You can add as many variables as you need to the Workplace Services catalog item. Commonly used variables types include: * Checkbox * Multiple Choice * Reference * Select Box * Single Line Text {#wsd-create-record-producer__ul_z55_xn2_tmb} To learn more about the different types of variables and how to configure them, see [Types of service catalog variables](https://www.servicenow.com/docs/access?context=r_VariableTypes&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US) Types of service catalog variables. 7. Select Submit. ## Result The record producer is created. ## What to do next Link the record producer to the workplace service, see [Create a Workplace service](https://www.servicenow.com/docs/HpRC3WXqI7rYofl5z3zDJA "Create a workplace service with pre-defined steps of fulfillment. Select the fulfillment type required based on the workplace service. Create workplace services like catering, office supply request, parking, or any service to support employees needs."). **Related concepts** * [Configuring a record producer for request edit](https://www.servicenow.com/docs/dy2qCqd_6H1IsrDKI7Pi2A "Configure a record producer for editable workplace service requests.") * [Configuring a record producer for reservation](https://www.servicenow.com/docs/i6CX1_jurbjhK3JMVPC1Nw "Configure a record producer to integrate it with Workplace Reservation Management.") **Related tasks** * [Install Workplace Case Management](https://www.servicenow.com/docs/KPZXMhM7GhG1nOSh3xfdVA "Install the Workplace Case Management application from ServiceNow Store applications. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.") * [Create a Workplace case template](https://www.servicenow.com/docs/6DWaeojymeRdJ3a0ClKBag "Create a Workplace case template for use when creating workplace services.") * [Create a Workplace task template](https://www.servicenow.com/docs/QhQ3kY4o577Dht0QIRohXw "A Task template simplifies the process of creating tasks in Workplace Case Management by populating fields automatically.") * [Configure Approval options](https://www.servicenow.com/docs/qdInXcVLT9kjBQ8WJywLUA "Add approvers to approve cases created through Workplace services.") * [Configure workplace services topic](https://www.servicenow.com/docs/SsX192iOqWwZBxnzGhoSYw "Configure catalog items for the child topics under the Workplace service topic within the Workplace Service Delivery integration with Microsoft Places application.") * [Create an SLA Definition](https://www.servicenow.com/docs/6nyG~b315~c18hmlR3fDKQ "Configure SLAs to ensure that cases are resolved according to the expectations of customers. SLAs set up performance parameters, such as specifying minimum uptime or the amount of time that a task needs in order to reach a certain condition.
") * [Create a Workplace service](https://www.servicenow.com/docs/HpRC3WXqI7rYofl5z3zDJA "Create a workplace service with pre-defined steps of fulfillment. Select the fulfillment type required based on the workplace service. Create workplace services like catering, office supply request, parking, or any service to support employees needs.") * [Add a workplace service item to a workplace service](https://www.servicenow.com/docs/hWjBGuvveB8m8kyhf6DEUQ "Configure a workplace item that an employee can order along with a workplace service request or as part of their reservation. For example, while making a reservation, an employee can order a workplace service item such as catering, an additional chair, whiteboard, marker, and more.") * [Create a workplace template configuration](https://www.servicenow.com/docs/Z161RjoWSmVyeBxP1OOfNQ "Define a template that must be applied to fulfill a workplace case. Set conditions based on common employee responses for requests. The template will be applied to those workplace cases that match the conditions specified.") * [Create a workplace field mapping](https://www.servicenow.com/docs/GeQGRtT5cCuhjJ8fiQ6d4A "Create a field mapping record to copy the field information of a parent case to the child workplace service activities or to workplace item-related tasks. Skip the process of re-entering the same details of a parent case to a child case by using field mapping records.") * [Configure an escalation rule](https://www.servicenow.com/docs/CUwdi6rEEuOLfmsncLLefg "Escalate a workplace case to the relevant assignment group by using an escalation rule.") * [Add Fulfillment instructions](https://www.servicenow.com/docs/zaEsAfyVDLlQOK~qBdQxwQ "Provide instructions to workplace agents on how to fulfill a workplace case. Add instructions for new workplace agents and for complicated workplace cases.") * [Group similar workplace cases under a parent case](https://www.servicenow.com/docs/4QBW8nn~7PHpSdwErWfjPg "Categorize cases that have similar issues and that require the same resolution under a single parent case. Reduce the time spent on resolving multiple workplace cases.") *[\>]: and then