---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Case and Task Templates

# Case and Task Templates {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a Workplace case manager, you can create templates to simplify the process of creating tasks and cases by populating fields automatically.  
You can create the following types of template:

* Case template: A case template auto-populates fields when a case is being created.

  For information about creating case templates, see [Create a Workplace case template](https://www.servicenow.com/docs/6DWaeojymeRdJ3a0ClKBag "Create a Workplace case template for use when creating workplace services.").
* Task template: A task template auto-populates fields when a task is being created. You can modify predefined workplace task templates or create your own templates and associate them with workplace tasks.

  For information about creating task templates, see [Create a Workplace task template](https://www.servicenow.com/docs/QhQ3kY4o577Dht0QIRohXw "A Task template simplifies the process of creating tasks in Workplace Case Management by populating fields automatically.").
{#wsd-templates__ul_qfg_dlb_smb}
**Related concepts**   

* [Workplace Services](https://www.servicenow.com/docs/Nyyw_40iNl92WYWh6TD8lg "The ServiceNow Workplace Case Management application enables you to create a workplace service with pre-defined steps for fulfillment. You can create workplace services for requests like cleanliness, IT, office setup, and travel requests. For example, you can create a request for HVAC issues, broken chairs, floor spills, move requests, and more.")
* [Raise workplace service requests](https://www.servicenow.com/docs/QQG8ZIhaz8YnSP3PiCe1Fw "You can request a workplace service using the Workplace Service Portal or the Now Mobile app.")