---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create plan service configuration

# Create plan service configuration {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure a plan service to associate workplace services and set scheduling conditions for a plan record.

## Before you begin

The maintenance schedule must have an entry in the Workplace Maintenance Service Configuration (sn_wsd_maintenance_service_config) table for a plan record. Set conditions for a scheduling job to create maintenance cases for
active plan records.

Role required: admin

## Procedure

1. Navigate to AllWorkplace CentralPreventive MaintenancePlan Service Configurations.
2. Select New.
3. On the Workplace Maintenance Configuration form, fill in the fields:
   1. Workplace service: Name of the Workplace service.  
      Select the lookup list icon (![Lookup list icon.]()) and workplace service for a plan record. For example: Cleaning desk.

      For more information, see [Create workplace services](https://www.servicenow.com/docs/yY1Gttg18KkN_OUaBe6mbg "Create Workplace services like catering, office supply, parking, or any other service. Associate this service to a default general request template.").
   2. Order: Integer-based value.  
      The highest order value is prioritized. For example: 100.
   3. Select the Set conditions filter and apply filter conditions for a selected item.  
      For example, select ScheduleisWorkplace cleaning. The selected condition is applied to all plan records in a selected plan.

      For more information about Workplace services, see [Create workplace services](https://www.servicenow.com/docs/yY1Gttg18KkN_OUaBe6mbg "Create Workplace services like catering, office supply, parking, or any other service. Associate this service to a default general request template.").
      .
   4. Select Set.
   5. Expand View matching results to see services associated with a plan service configuration.

   {#create-maint-service-config__substeps_ipt_zvr_szb}
   <!-- -->

   1. Select and open the View matching results to see the schedule job NameNext run time or Next run value duration.  

      The selected schedule is updated in the Workplace Maintenance Service Configuration table and the schedule template is associated to it. If there's a template associated to a schedule, it creates a workplace
      maintenance case.

      For more information, see [Workplace planned maintenance scheduled job](https://www.servicenow.com/docs/eDXaqr56Brv~OYjW_sK37w "The scheduled Job Workplace Planned Maintenance Nightly Run runs at the configured time and creates maintenance cases. It also pre-creates maintenance cases when the scheduled duration is less than a day.") and [Workplace maintenance cases](https://www.servicenow.com/docs/JiddopG3pf3Z9KCle1uUZA "The schedule job creates maintenance cases for plan records.").
   {#create-maint-service-config__substeps_qpt_zvr_szb}
4. Select Save.
5. The schedule job Workplace Planned Maintenance Nightly Run runs and creates maintenance cases for a workplace service in a plan record.
6. Navigate to a published plan record.
7. Select Maintenance cases in the calendar view.
8. The Workplace Services column shows the plan service configuration associated with a plan record.  

   This record is updated in the Workplace Maintenance Service Configuration table.

   For more information, see [Workplace maintenance cases](https://www.servicenow.com/docs/JiddopG3pf3Z9KCle1uUZA "The schedule job creates maintenance cases for plan records.").
**Previous topic:** [Create workplace services](https://www.servicenow.com/docs/yY1Gttg18KkN_OUaBe6mbg "Create Workplace services like catering, office supply, parking, or any other service. Associate this service to a default general request template.")  
**Next topic:** [Workplace Maintenance Management dashboard and analytics](https://www.servicenow.com/docs/y8dgSA9eAiw2qUIo5Xp4eA "The Workplace Maintenance Management dashboard and reporting module provide high-level reporting on maintenance plans, plan records, and cases. Preventive maintenance dashboard provides insights for workplace managers and administrators on all plans, live active plans, plans in draft state, and maintenance cases.")

*[\>]: and then