---
sourceDocument: Xanadu Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/employee-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a shift reservation

# Create a shift reservation {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Reserve a workplace item for a shift. Create a single reservation or a recurring
reservation for the same shift.

## Before you begin

Role required: sn_wsd_core.workplace_user

## Procedure

1. Navigate to the Make a Reservation page from any of the following starting points.

   | Location | Steps |
   | From application navigator | Navigate to Workplace Reservation ManagementPortalNew Reservation. |
   | Employee Center | 1. Navigate to Employee Center (AllSelf-serviceEmployee Center)). On the home page, navigate to WorkplaceBrowse all Workplace and select the workplace service. Note: 2. Open the reservation portal and do one of the following: * Click ReservationsMake a reservation. * On the homepage, select Make a reservation. * From the Workplace services catalog, do the following: 1. Select CatalogBrowse by categoriesWorkplace Services Catalog. Note: If there are multiple catalogs configured on the portal, go to the Catalogs list and select Workplace Services Catalog. 2. Select Reservation ManagementNew general reservation. {#create-a-shift-reservation__ol_pfy_3zf_r4b} {#create-a-shift-reservation__ul_ofy_3zf_r4b} {#create-a-shift-reservation__ol_nfy_3zf_r4b} |
   |-|-|

   {#create-a-shift-reservation__choicetable_lfy_3zf_r4b}  
   The Make a Reservation page opens in a new tab.
2. Search for a workplace item that you want to reserve using the following available criteria.  
   * Building: Name of the building.
   * Type: Workplace item that you want to reserve, such as a meeting room or desk.
   * Shift schedule: Shift for which you want to reserve a workplace item.
   * Start date: Date when you want to reserve the workplace item.
   * Recurring: Option for reserving the workplace item on a recurring basis.
   * Recurring end date: This option appears if you select the Recurring option. Select the end date of the recurring reservation.
   {#create-a-shift-reservation__ul_fcd_y3q_smb}
3. Click Search.  
   The workplace items which match the search criteria and which are available during this shift are displayed.  
   Note:  
   You can switch between the Card view tab and Schedule view tab to review the availability of workplace items. If your company uploads floor maps, view the maps using Mappedin or Indoor Mapping. For more information on how to use floor maps, refer to [Workplace Space Mapping](https://www.servicenow.com/docs/2~OjAmlp7ZQLzYpxqKVPSA "ServiceNow Workplace Space Mapping provides indoor maps for interactive locations and wayfinding with Indoor Mapping and Mappedin. Indoor Mapping is part of the Workplace Service Delivery suite while Mappedin a third-party map provider.").
4. **Optional:** Sort the workplace items in alphabetical order or by using a filter with the Show filter option.  
   You can also sort the workplace items to display
   your favorite locations first. To view the option, you must have access to
   the Employee Center and also have favorite locations. Your
   favorite locations are displayed first in an alphabetical order followed by
   the other locations that match the search criteria.
5. Select the workplace item that you want to reserve using any of the following options.
   * Click Add.
   * If you have selected the Schedule view tab, click Add.
   * If you have selected the Map view tab, select any space that is colored green and click Add.
   {#create-a-shift-reservation__choices_mmc_nbg_r4b}
6. Select Next.
7. On the form, fill in the fields.  
   {#create-a-shift-reservation__table_rjr_5lp_zlb__entry__2}

   | Field | Description |
   |-|-|
   | Reservation subject | Subject of your meeting. |
   | Sensitivity | Nature of your meeting. Select Private if you want to hold a confidential meeting. Note: When you mark a meeting as Private, the Reservation subject becomes hidden for other people and is displayed as \*\* private \*\*. The only people who can see the subject are you or the person for whom you have requested this meeting. |
   | This reservation is for | If you are requesting a reservation on someone else's behalf, select the name of that person. Leave this field empty if you are requesting a reservation for yourself. |
   [Table 1. Reservation details form]

   {#create-a-shift-reservation__table_rjr_5lp_zlb}
8. Click Submit reservation.

## Result

If the item does not require any approval, then the selected workplace item is
reserved. The status of the request is updated to Confirmed.

If you requested reservation for an item that requires approval, then your request is
submitted to the approver. The status of the request is updated to Awaiting
approval.

## What to do next

Review your reservation details. To edit or cancel your reservations, see [Share, modify, or cancel a reservation](https://www.servicenow.com/docs/7I1QF8ha1UbUVqtFsRNaBQ "You can view, modify (update), or cancel a reservation. Update the reserved workplace item or the date and time for a reservation.").
**Related tasks**   

* [Create a reservation](https://www.servicenow.com/docs/WNcxFHj405Jp3GJEhqQ0Jw "Create reservations across multiple buildings, campuses, neighborhoods, or sites. Create a reservation spanning across multiple days. Add attendees or visitors to a reservation. Synchronize reservation details and resolve conflicts when scheduling recurring reservation events. Add workplace services (room configurations, catering, and so on) to your reservation.")
* [Add invitees as collaborators and create a reservation](https://www.servicenow.com/docs/lgfwsNaB3XWs3xPvj3Bfjg "Employee can add their colleagues as collaborators while making a reservation. Employees can view availability of their colleagues on the reservation portal search page while making a reservation to find an available space.")
* [Auto-resolve recurring reservations](https://www.servicenow.com/docs/yiMuXkJDK4R6_3mcnimXEA "While making a recurring reservation, only the availability of the first occurrence is checked. It’s possible that a future occurrence of the meeting may run into conflicts. To avoid such conflicts, while scheduling a recurring reservation, the Workplace Reservation Management application tries to auto-resolve any recurring conflicts.")
* [Reserve a space near your colleague](https://www.servicenow.com/docs/i2g5ENkI~UJ_TpinubgIKQ "Make a workplace reservation and reserve a space near your team member or a colleague.")
* [Create multi-building reservations](https://www.servicenow.com/docs/Ev73oKNU5e0WTdBFe2T_mg "Reserve multiple spaces spanning across multiple buildings in different timezone. Create multi-building reservations for the same date and time in a single reservation.")
* [Create a multi-day reservation](https://www.servicenow.com/docs/z5pVJBHLuVbkjGaQZpV0Wg "Workplace users can now reserve a space covering multiple days. Employees can reserve a space that spans across multiple days.")
* [Create neighborhood reservations](https://www.servicenow.com/docs/3qVOAzPYXAb8~5h9TW0rVw "Reserve neighborhood spaces using Advanced reservation.")
* [Create reservation for multiple workplace items](https://www.servicenow.com/docs/xUBhXgee06wOP0AjcYelgA "Reserve multiple workplace items for the same date and time in a single reservation.")
* [Create a group reservation](https://www.servicenow.com/docs/nr2EvToZwE9BDPtmEGTLeg "Reserve multiple spaces for different users in a single group reservation.")
* [Enable shift-based reservation](https://www.servicenow.com/docs/n6CYfkAjrvkSGpIlOca1gg "As an admin, enable employees to reserve a workplace item for a shift. Configure the spaces that can be reserved for a shift. Specify the users who can make shift-based reservation.")
* [Set a location as favorite using the Space details page](https://www.servicenow.com/docs/ILU6bRdtjn8l~t3ltmrMsg "Set your preferred workspace as your favorite. Your preferred or favorite spaces are prioritized and shown on top of the search results when reserving a space.")
* [Create a reservation along with a shared reservation](https://www.servicenow.com/docs/SDCYHadn3jQmmDU_i2TmFA "Reserve a workplace near to your co-worker using their shared reservation details.")
* [Create a reservation including a virtual meeting link](https://www.servicenow.com/docs/ryk~sHrGbaWeYTRU0SzWXA "Enable employees who are located outside the office to join a reservation by using a virtual meeting link. A virtual meeting link is created for an employee selected in \"On behalf of\".")
* [Share, modify, or cancel a reservation](https://www.servicenow.com/docs/7I1QF8ha1UbUVqtFsRNaBQ "You can view, modify (update), or cancel a reservation. Update the reserved workplace item or the date and time for a reservation.")
* [Reserve a workplace using the Quick Reservation widget](https://www.servicenow.com/docs/2uG2z4Mgl3agAyj6wZhbGQ "Reserve a workplace quickly by using the Quick Reservation widget in the Workplace Service Portal. The widget enables you to select from a list of available time slots instead of specifying the start and end times.")
* [Download an iCalendar for a reservation](https://www.servicenow.com/docs/0WjNyVSO7TPXcRBKbpnlOw "Add the reservation to your office calendar by downloading the iCalendar of the reservation.")

*[\>]: and then