---
sourceDocument: Xanadu Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/field-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Add Field Service crew members in Dispatcher Workspace

# Add Field Service crew members in Dispatcher Workspace {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add agents to the Field Service crew as needed in Dispatcher Workspace.

## Before you begin

Role required: wm_dispatcher and wm_crew_moderator

## About this task

You can add crew members on the run for undersized crew tasks, such as agent is unavailable for a long time or available members are less than the mentioned crew requirement.

## Procedure

1. Navigate to AllField Service ManagementDispatchingDispatcher Workspace.
2. Click Dispatcher Workspace.
3. In the tasks panel, select Undersized Crew Tasks from the list.
4. **Optional:** Select the work order task to which you want to assign the agent.
5. **Optional:** Search for a field service agent whom you want to add to the crew.  
   For more information, see [Identify crews and agents for crew tasks on Dispatcher Workspace](https://www.servicenow.com/docs/nSkDTMAGQc6CHgy~dxsilQ "Identify the most eligible crew and agents based on crew skills and distance to assign them to work order tasks that need a crew.").
6. In the agent card, click the More actions icon (![More actions icon]()) and select Add to crew.
7. On the form, fill in the fields.  
   {#add-crew-members-disp-wrkspc__table_nrj_4wn_4tb__entry__2}

   | Field | Description |
   |-|-|
   | Member | Auto-populated name of the agent. |
   | Crew | Name of the Field Service crew to which you want to add a crew member. |
   | Effective from | Start date from when the member is available to work on the task. |
   | Effective to | End date until when the member is available to work on the task. |
   [Table 1. Add to crew]

   {#add-crew-members-disp-wrkspc__table_nrj_4wn_4tb}
8. Click Save.
9. **Optional:** Repeat steps 3 through 6 to add more members to the crew.

## Result

The members are added to the crew.

*[\>]: and then