---
sourceDocument: Xanadu Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/field-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Create a signed PDF summary for a work order

# Create a signed PDF summary for a work order {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Request that customers digitally sign and confirm a closed work order. A PDF summary
of the signed work order is then created.

## Before you begin

Make sure that PDF summaries are enabled in Field Service Management

Role required: wm_agent

## About this task

When a work order is closed, you are notified with a link to the work order. Open the
work order to request a signature from the customer.

## Procedure

1. When you receive a message about the completed work order, click the link in the message to open the Work Order form.  
   You can also find closed work orders by navigating to Field ServiceWork OrderAll Work Orders.
2. In the title bar of the Work Order form, click Sign \& Confirm.
3. In the Signature Pad window, ask the customer to enter their name in the Name field.
4. As the customer to sign their name in the Signature field.
5. Click Accept.

## Result

The signed PDF summary is generated and attached to the Work Order
form.
**Related concepts**   

* [Configuring Signed PDF summaries for closed work orders](https://www.servicenow.com/docs/Zw6K7s13cKvPZIkVCe~msQ#work-order-sign-and-confirm-pdf "In Field Service Management, customers can digitally sign and confirm work orders that are closed with the Closed Complete or Closed Incomplete state. A PDF summary of the signed work order is then created.")

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