---
sourceDocument: Xanadu Field Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/field-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Field service agent management

# Field service agent management {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Field Service managers can view and manage the skills, schedules, and work order tasks of agents in their assignment group.  
The Field ServiceManager module provides the following capabilities for users with the wm_manager role.{#field-service-agent-management__table_mht_fpm_bdb__entry__2}

| Module | Description |
|-|-|
| My Team | Provides a list of agents in the manager's assignment groups. |
| Manage Skills | Provides a list of the current skills and the agents in the manager's assignment groups. Managers can create or edit skills, assign skills to agents, and view agents with a specific skill. Note: In the Customer Service Management application, users with the sn_customerservice_manager role can also access the Manage Skills module. |
| Work Order Task | Lists work order tasks that are open and assigned to the manager's agents and groups. |
| Recent Work Order Tasks | Lists work order tasks that were created for the manager's agents and groups within the last 30 days. This list includes open and closed work order tasks. |
| Time Sheets - Pending Approval | Lists the time sheets for the agents in the manager's assignment group that need manager approval. |
[ ]

{#field-service-agent-management__table_mht_fpm_bdb}
* **[Use the agent calendar](https://www.servicenow.com/docs/i5s9aGWGuu~OjVW38TVwJQ#use-agent-calendar)**   
  Users with the agent calendar user role can add events to their personal calendar and configure the calendar to show or hide different types of events.
* **[Managing agent calendar](https://www.servicenow.com/docs/xywqdcfMSpMgmZj~YABYmA)**   
  Customer service agents and field service technicians can use the agent calendar to see work schedules and assignments and also add personal events such as meetings or appointments.
* **[Allow agents to start traveling before their scheduled work hours](https://www.servicenow.com/docs/ZJrrIFX6xS~uZKv4_qKPEA)**   
  Support flexible work types by allowing agents to start traveling before their scheduled work hours. For example, you may want to add travel time outside of an agent's scheduled work hours in case bad weather suddenly increases travel time.

*[\>]: and then